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Seller_MK2h3GUH8fsd0

Amazon charges both the seller AND the customer for shipping?

I just noticed that when a non-prime customer pays for shipping (in this case £4.99), Amazon then deduct this money from my payout.

At the same time, they then charge me the FBA fulfilment fee.

In short, they are double charging. I cover the cost of shipping, Amazon keep the revenue from shipping. How can this be legal? Blows my mind.

img

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Seller_MK2h3GUH8fsd0

Amazon charges both the seller AND the customer for shipping?

I just noticed that when a non-prime customer pays for shipping (in this case £4.99), Amazon then deduct this money from my payout.

At the same time, they then charge me the FBA fulfilment fee.

In short, they are double charging. I cover the cost of shipping, Amazon keep the revenue from shipping. How can this be legal? Blows my mind.

img

10
62 views
2 replies
Reply
2 replies
user profile
Seller_76AUwmqvSyRIM

Yep, they’re not stupid.

We pay them to send the product to the customers and the customers also pay.

They do this because they can.

20
user profile
Ezra_Amazon

Hi, @Seller_MK2h3GUH8fsd0,

When a non-Prime customer chooses One-Day Delivery, the £4.99 they pay is collected by Amazon to cover delivery costs. This policy is mentioned here:

Deliveries in the UK (One-Day Delivery and Premium Delivery)

Separately, the FBA fulfillment fee you’re charged covers the picking, packing, and shipping of the order. These fees serve different purposes: one is customer-facing, and the other covers Amazon’s logistics services for sellers.

This setup is standard for non-Prime One-Day Delivery requests and works as intended. Let me know if you have any other questions!

Best, Ezra.

00
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Seller_MK2h3GUH8fsd0

Amazon charges both the seller AND the customer for shipping?

I just noticed that when a non-prime customer pays for shipping (in this case £4.99), Amazon then deduct this money from my payout.

At the same time, they then charge me the FBA fulfilment fee.

In short, they are double charging. I cover the cost of shipping, Amazon keep the revenue from shipping. How can this be legal? Blows my mind.

img

62 views
2 replies
10
Reply
user profile
Seller_MK2h3GUH8fsd0

Amazon charges both the seller AND the customer for shipping?

I just noticed that when a non-prime customer pays for shipping (in this case £4.99), Amazon then deduct this money from my payout.

At the same time, they then charge me the FBA fulfilment fee.

In short, they are double charging. I cover the cost of shipping, Amazon keep the revenue from shipping. How can this be legal? Blows my mind.

img

10
62 views
2 replies
Reply
user profile

Amazon charges both the seller AND the customer for shipping?

by Seller_MK2h3GUH8fsd0

I just noticed that when a non-prime customer pays for shipping (in this case £4.99), Amazon then deduct this money from my payout.

At the same time, they then charge me the FBA fulfilment fee.

In short, they are double charging. I cover the cost of shipping, Amazon keep the revenue from shipping. How can this be legal? Blows my mind.

img

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10
62 views
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Seller_76AUwmqvSyRIM

Yep, they’re not stupid.

We pay them to send the product to the customers and the customers also pay.

They do this because they can.

20
user profile
Ezra_Amazon

Hi, @Seller_MK2h3GUH8fsd0,

When a non-Prime customer chooses One-Day Delivery, the £4.99 they pay is collected by Amazon to cover delivery costs. This policy is mentioned here:

Deliveries in the UK (One-Day Delivery and Premium Delivery)

Separately, the FBA fulfillment fee you’re charged covers the picking, packing, and shipping of the order. These fees serve different purposes: one is customer-facing, and the other covers Amazon’s logistics services for sellers.

This setup is standard for non-Prime One-Day Delivery requests and works as intended. Let me know if you have any other questions!

Best, Ezra.

00
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user profile
Seller_76AUwmqvSyRIM

Yep, they’re not stupid.

We pay them to send the product to the customers and the customers also pay.

They do this because they can.

20
user profile
Seller_76AUwmqvSyRIM

Yep, they’re not stupid.

We pay them to send the product to the customers and the customers also pay.

They do this because they can.

20
Reply
user profile
Ezra_Amazon

Hi, @Seller_MK2h3GUH8fsd0,

When a non-Prime customer chooses One-Day Delivery, the £4.99 they pay is collected by Amazon to cover delivery costs. This policy is mentioned here:

Deliveries in the UK (One-Day Delivery and Premium Delivery)

Separately, the FBA fulfillment fee you’re charged covers the picking, packing, and shipping of the order. These fees serve different purposes: one is customer-facing, and the other covers Amazon’s logistics services for sellers.

This setup is standard for non-Prime One-Day Delivery requests and works as intended. Let me know if you have any other questions!

Best, Ezra.

00
user profile
Ezra_Amazon

Hi, @Seller_MK2h3GUH8fsd0,

When a non-Prime customer chooses One-Day Delivery, the £4.99 they pay is collected by Amazon to cover delivery costs. This policy is mentioned here:

Deliveries in the UK (One-Day Delivery and Premium Delivery)

Separately, the FBA fulfillment fee you’re charged covers the picking, packing, and shipping of the order. These fees serve different purposes: one is customer-facing, and the other covers Amazon’s logistics services for sellers.

This setup is standard for non-Prime One-Day Delivery requests and works as intended. Let me know if you have any other questions!

Best, Ezra.

00
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