INR AZ claim lost, appeal denied! Tracking shows delivered but the buyer claims - not!

Hello,

We have shipped an order on time with tracking number by Royal Mail. Goods were delivered on time and tracking also shows delivered. The buyer however opened an AZ and it was granted and Amazon comments "The customer claimed an issue with delivery for their order and the tracking information is either missing or invalid. In accordance with policy, valid tracking was required on this order. "

This is redicoulous, how Amazon cannot see tracking information we add to ALL our shipments! The order DOES have the valid tracking and tracking shows delivered. Also can be tracked by adding this number directly to Royal Mail website search system.

Please help with this issue! Thank you!

@Ezra_Amazon @Julia_Amazon @Sakura_Amazon_ @Sarah_Amzn @Simon_Amazon @Spencer_Amazon @Winston_Amazon