Remove customer review that violates community guidelines
Hi
It has come to my attention that a recent review on one of my listings violates several of Amazon's community guidelines, and I kindly request your assistance in promptly removing it.
ASIN: B0BW1PVHFL
Date of review: 05/05/2024
Reviewers Name: Jordan
Order Number: 205-0925310-5766731
The review in question, authored by Jordan, contains multiple violations that undermine the integrity of my business and the Amazon marketplace as a whole. Below, I outline the specific violations according to Amazon's guidelines:
Defamation: The review implies that my product reviews and photos are not authentic, casting doubt on the legitimacy of my offerings. Such baseless allegations tarnish my reputation and mislead potential customers.
Irrelevant Discussion: The review delves into topics unrelated to the product itself, including delivery experiences. These discussions detract from the product's merits and create confusion among consumers.
Pricing Comment: Additionally, the review includes a pricing comment based on the customer's individual experience, which is not reflective of the product's standard pricing. Such subjective remarks can mislead other shoppers and distort the perception of my pricing strategy.
I contacted amazon seller support multiple times and they are useless - they come back with the same response by asking to go to feedback manager and request removal. i have also raised multiple cases through my account to no avail.
I’m requesting to remove this review which violates Amazon Community Guidelines and I believe you will take the right decision. Can a moderator please help me?!
Thanks
Remove customer review that violates community guidelines
Hi
It has come to my attention that a recent review on one of my listings violates several of Amazon's community guidelines, and I kindly request your assistance in promptly removing it.
ASIN: B0BW1PVHFL
Date of review: 05/05/2024
Reviewers Name: Jordan
Order Number: 205-0925310-5766731
The review in question, authored by Jordan, contains multiple violations that undermine the integrity of my business and the Amazon marketplace as a whole. Below, I outline the specific violations according to Amazon's guidelines:
Defamation: The review implies that my product reviews and photos are not authentic, casting doubt on the legitimacy of my offerings. Such baseless allegations tarnish my reputation and mislead potential customers.
Irrelevant Discussion: The review delves into topics unrelated to the product itself, including delivery experiences. These discussions detract from the product's merits and create confusion among consumers.
Pricing Comment: Additionally, the review includes a pricing comment based on the customer's individual experience, which is not reflective of the product's standard pricing. Such subjective remarks can mislead other shoppers and distort the perception of my pricing strategy.
I contacted amazon seller support multiple times and they are useless - they come back with the same response by asking to go to feedback manager and request removal. i have also raised multiple cases through my account to no avail.
I’m requesting to remove this review which violates Amazon Community Guidelines and I believe you will take the right decision. Can a moderator please help me?!
Thanks
2 replies
Sakura_Amazon_
Hello @Seller_HnqLX3QX0DycE,
This is Sakura from Amazon. Welcome to the Seller Forums.
I have contacted the relevant partner team to review your case; however, I can't promise anything as this decision is up to them.
Regards,
Sakura
Sakura_Amazon_
Hello @Seller_HnqLX3QX0DycE,
I am coming back with an update. The relevant Team reviewed this specific review and the information that you provided, and decided that it does not qualify for removal for violating Community Guidelines.
Regards,
Sakura