Recently had a return of headphones. After receiving the return package, it was empty, with packing paper stuffed inside the box.

I thought since, “The buyer returned an item that was materially different from the item you shipped to the buyer”, it would get approved.

I went ahead and opened SAFE-T claim, since the item was NOT returned to me. It was declined. After re-opening it three times, the claim was still declined. They claimed that “The issue you reported is not covered by the Prepaid Returns for Seller Fulfilled Order program”.

Any thoughts on what to do next? I did provide all the photos I could possibly provide (of an empty box and labels). “We understand that you may not agree, however, we stand by our decision”, was their last response.