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New Seller Community

588K members
3.5K discussions
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Seller_eXpKsL74EsWQX

Deleted Product Listing and Relisted with correct UPC code but can't get buybox

Hello,

My products are majority handcrafted except a new product that is made by a machine. When I initially listed the product, I wrote the wrong UPC code. Once I realize the mistake, I contacted seller support and they recommended that I delete the product listing and relist it with the correct UPC code. Unfortunately, after I did that the system now thinks there are TWO SELLERS with the same product - which is incorrect - and the product can't get the buybox. This is my brand and product and no other seller(s) has access to this product/brand.

I have tried to explain this multiple times to seller support but they keep giving me the same generic response. I'm curious if anyone has been through something similar and if so, how did you fix it?

The worse part is I cannot even advertise / run campaigns because the new product does not have the buybox.

Thank you!

21 views
8 replies
Grow your business
Tags:Advertising, New brand, New products, Sponsored Products, Sponsored display
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user profile
Seller_eXpKsL74EsWQX

Deleted Product Listing and Relisted with correct UPC code but can't get buybox

Hello,

My products are majority handcrafted except a new product that is made by a machine. When I initially listed the product, I wrote the wrong UPC code. Once I realize the mistake, I contacted seller support and they recommended that I delete the product listing and relist it with the correct UPC code. Unfortunately, after I did that the system now thinks there are TWO SELLERS with the same product - which is incorrect - and the product can't get the buybox. This is my brand and product and no other seller(s) has access to this product/brand.

I have tried to explain this multiple times to seller support but they keep giving me the same generic response. I'm curious if anyone has been through something similar and if so, how did you fix it?

The worse part is I cannot even advertise / run campaigns because the new product does not have the buybox.

Thank you!

21 views
8 replies
Grow your business
Tags:Advertising, New brand, New products, Sponsored Products, Sponsored display
00
Reply
8 replies
user profile
Seller_CW0P5hgbsiqWX
In reply to: Seller_eXpKsL74EsWQX’s post

Do you understand the Buy Box?

The Featured Offer (Buy Box) is not a right or a given. It is like the old Clairol TV commercial used to say, "Only your hairdresser knows for sure". Now just replace the hairdresser with Amazon. It is run by an Algorithm Bot that giveth and taketh away.

In addition, Amazon uses this as a ploy to entice sellers to use FBA but remember this. There can only be one Featured Offer for each unique product. Sellers seem to enjoy it when they have it, and then complain when they do not. But remember, when a seller is disappointed with the loss of the featured offer, they seem to forget, another seller is happy with that loss, because it is their gain.

00
user profile
CR_Amazon
In reply to: Seller_eXpKsL74EsWQX’s post

@Seller_eXpKsL74EsWQX

Hi there, my name is CR and wanted to hop in here. Becoming eligible for the Featured Offer doesn't guarantee that you will get featured, even if you are the only one to list the item. I have a few help pages about how to improve your chances of being the featured offer and why a listing may become ineligible:

CR_Amazon

00
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Seller_eXpKsL74EsWQX

Deleted Product Listing and Relisted with correct UPC code but can't get buybox

Hello,

My products are majority handcrafted except a new product that is made by a machine. When I initially listed the product, I wrote the wrong UPC code. Once I realize the mistake, I contacted seller support and they recommended that I delete the product listing and relist it with the correct UPC code. Unfortunately, after I did that the system now thinks there are TWO SELLERS with the same product - which is incorrect - and the product can't get the buybox. This is my brand and product and no other seller(s) has access to this product/brand.

I have tried to explain this multiple times to seller support but they keep giving me the same generic response. I'm curious if anyone has been through something similar and if so, how did you fix it?

The worse part is I cannot even advertise / run campaigns because the new product does not have the buybox.

Thank you!

21 views
8 replies
Grow your business
Tags:Advertising, New brand, New products, Sponsored Products, Sponsored display
00
Reply
user profile
Seller_eXpKsL74EsWQX

Deleted Product Listing and Relisted with correct UPC code but can't get buybox

Hello,

My products are majority handcrafted except a new product that is made by a machine. When I initially listed the product, I wrote the wrong UPC code. Once I realize the mistake, I contacted seller support and they recommended that I delete the product listing and relist it with the correct UPC code. Unfortunately, after I did that the system now thinks there are TWO SELLERS with the same product - which is incorrect - and the product can't get the buybox. This is my brand and product and no other seller(s) has access to this product/brand.

I have tried to explain this multiple times to seller support but they keep giving me the same generic response. I'm curious if anyone has been through something similar and if so, how did you fix it?

The worse part is I cannot even advertise / run campaigns because the new product does not have the buybox.

Thank you!

21 views
8 replies
Grow your business
Tags:Advertising, New brand, New products, Sponsored Products, Sponsored display
00
Reply
user profile

Deleted Product Listing and Relisted with correct UPC code but can't get buybox

by Seller_eXpKsL74EsWQX

Hello,

My products are majority handcrafted except a new product that is made by a machine. When I initially listed the product, I wrote the wrong UPC code. Once I realize the mistake, I contacted seller support and they recommended that I delete the product listing and relist it with the correct UPC code. Unfortunately, after I did that the system now thinks there are TWO SELLERS with the same product - which is incorrect - and the product can't get the buybox. This is my brand and product and no other seller(s) has access to this product/brand.

I have tried to explain this multiple times to seller support but they keep giving me the same generic response. I'm curious if anyone has been through something similar and if so, how did you fix it?

The worse part is I cannot even advertise / run campaigns because the new product does not have the buybox.

Thank you!

Grow your business
Tags:Advertising, New brand, New products, Sponsored Products, Sponsored display
00
21 views
8 replies
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Seller_CW0P5hgbsiqWX
In reply to: Seller_eXpKsL74EsWQX’s post

Do you understand the Buy Box?

The Featured Offer (Buy Box) is not a right or a given. It is like the old Clairol TV commercial used to say, "Only your hairdresser knows for sure". Now just replace the hairdresser with Amazon. It is run by an Algorithm Bot that giveth and taketh away.

In addition, Amazon uses this as a ploy to entice sellers to use FBA but remember this. There can only be one Featured Offer for each unique product. Sellers seem to enjoy it when they have it, and then complain when they do not. But remember, when a seller is disappointed with the loss of the featured offer, they seem to forget, another seller is happy with that loss, because it is their gain.

00
user profile
CR_Amazon
In reply to: Seller_eXpKsL74EsWQX’s post

@Seller_eXpKsL74EsWQX

Hi there, my name is CR and wanted to hop in here. Becoming eligible for the Featured Offer doesn't guarantee that you will get featured, even if you are the only one to list the item. I have a few help pages about how to improve your chances of being the featured offer and why a listing may become ineligible:

CR_Amazon

00
There are no more posts to display
user profile
Seller_CW0P5hgbsiqWX
In reply to: Seller_eXpKsL74EsWQX’s post

Do you understand the Buy Box?

The Featured Offer (Buy Box) is not a right or a given. It is like the old Clairol TV commercial used to say, "Only your hairdresser knows for sure". Now just replace the hairdresser with Amazon. It is run by an Algorithm Bot that giveth and taketh away.

In addition, Amazon uses this as a ploy to entice sellers to use FBA but remember this. There can only be one Featured Offer for each unique product. Sellers seem to enjoy it when they have it, and then complain when they do not. But remember, when a seller is disappointed with the loss of the featured offer, they seem to forget, another seller is happy with that loss, because it is their gain.

00
user profile
Seller_CW0P5hgbsiqWX
In reply to: Seller_eXpKsL74EsWQX’s post

Do you understand the Buy Box?

The Featured Offer (Buy Box) is not a right or a given. It is like the old Clairol TV commercial used to say, "Only your hairdresser knows for sure". Now just replace the hairdresser with Amazon. It is run by an Algorithm Bot that giveth and taketh away.

In addition, Amazon uses this as a ploy to entice sellers to use FBA but remember this. There can only be one Featured Offer for each unique product. Sellers seem to enjoy it when they have it, and then complain when they do not. But remember, when a seller is disappointed with the loss of the featured offer, they seem to forget, another seller is happy with that loss, because it is their gain.

00
Reply
user profile
CR_Amazon
In reply to: Seller_eXpKsL74EsWQX’s post

@Seller_eXpKsL74EsWQX

Hi there, my name is CR and wanted to hop in here. Becoming eligible for the Featured Offer doesn't guarantee that you will get featured, even if you are the only one to list the item. I have a few help pages about how to improve your chances of being the featured offer and why a listing may become ineligible:

CR_Amazon

00
user profile
CR_Amazon
In reply to: Seller_eXpKsL74EsWQX’s post

@Seller_eXpKsL74EsWQX

Hi there, my name is CR and wanted to hop in here. Becoming eligible for the Featured Offer doesn't guarantee that you will get featured, even if you are the only one to list the item. I have a few help pages about how to improve your chances of being the featured offer and why a listing may become ineligible:

CR_Amazon

00
Reply
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