All Products Wrongly Marked Defective – Is Amazon’s System Failing
Hello sellers
Critical Issue:
- My entire shipment (**8 products, all units**) was marked **defective** upon arrival
- **Zero valid defects** – Professional prep, perfect condition
- Amazon provides **no evidence**, just auto-replies
**The Red Flags:**
1. **100% defect rate is statistically impossible**
2. **Prime Eligible status appeared briefly** before the defective flags
3. **No damage photos or specific reasons** provided
**Questions for the Community:**
1. Is this happening to others post-Q4?
2. Any success forcing Amazon to prove defects?
3. @AmazonModerator – How do we escalate when the system clearly errored?
**What I’ve Tried:**
- Standard support (useless)
- Performance team (ignored)
- Jeff email (bot response)
@Danny_Amazon, @Topher_Amazon, @Glenn_Amazon, @Dougal_Amazon, @Blake_Amazon, @Sandy_Amazon, @Michelle_Amazon, @Tatiana_Amazon, @Micah_Amazon, @Emet_Amazon, @CR_AmazoN
All Products Wrongly Marked Defective – Is Amazon’s System Failing
Hello sellers
Critical Issue:
- My entire shipment (**8 products, all units**) was marked **defective** upon arrival
- **Zero valid defects** – Professional prep, perfect condition
- Amazon provides **no evidence**, just auto-replies
**The Red Flags:**
1. **100% defect rate is statistically impossible**
2. **Prime Eligible status appeared briefly** before the defective flags
3. **No damage photos or specific reasons** provided
**Questions for the Community:**
1. Is this happening to others post-Q4?
2. Any success forcing Amazon to prove defects?
3. @AmazonModerator – How do we escalate when the system clearly errored?
**What I’ve Tried:**
- Standard support (useless)
- Performance team (ignored)
- Jeff email (bot response)
@Danny_Amazon, @Topher_Amazon, @Glenn_Amazon, @Dougal_Amazon, @Blake_Amazon, @Sandy_Amazon, @Michelle_Amazon, @Tatiana_Amazon, @Micah_Amazon, @Emet_Amazon, @CR_AmazoN
3 replies
Seller_9ICDkWgtOsePN
I've encountered the same issue on two of my shipments. Have you made any progress with this issue?
Thanks
Sarah_Amzn
Hello @Seller_K2e72Kzbsukm3,
This is Sarah with Amazon.
Could you please confirm if this issue is the same as the one in this other thread? If so, I'd kindly ask you to continue the conversation there with my colleague to avoid any confusion.
Regarding case ID11053886422, I see that the internal investigation is still ongoing and the team will reach out to you as soon as they have any updates.
Best regards,
Sarah.
