Error when trying to create a new product listing
Hello everyone,
I'm trying to list a new product on the Amazon catalog but keep getting a problem encountered error whenever I upload all the necessary information. I still have the option to save the listing but when I do it never shows up in my manage inventory section.
I've already contacted Seller Support and have cleared my browser's cache/history & done all the necessary steps, even went to the lengths of trying a new device but still no luck.
What is the issue? Is this something that is happening at the backend of Amazon? I really need to list these new products so I can make my shipments.
2 replies
Seller_lL56sfALOfvzT
Check your drafts. Are you using UPCs from GS1 or the code that is printed on the product itself?
Or do you have GTIN exemptions?
Cooper_Amazon
Good Afternoon @Seller_1FFrvty4iVWzx - I just wanted to check in with you regarding listing error your are receiving when trying to enter a new product. It looks like fellow seller @Seller_lL56sfALOfvzT was trying to help troubleshoot the issue too (thank you!) 🎉
When I reviewed your case with Selling Partner Support, they believe you need to: "input the right conditional unit count and item form the system should let you proceed."
Did that end up working for you as I did not see any follow up messages with support? Feel free to provide us an update when you have a chance. Happy Holidays! Sincerely, Cooper_Amazon
