Items incorrectly marked as expired
I already have a case : 16568379901
The problem was noticed on Oct, 29 with about 81 units. I reached out and for over 10 days I was waiting. Only to be messaged that the items were not expired but it was too late because they were tied to an automatic removal order, which I can not disable. Now the number of orders that show up as expired is 185. I have lost my patience with this case, I have been waiting, only to hear what I already knew, my items were not expired.
Items incorrectly marked as expired
I already have a case : 16568379901
The problem was noticed on Oct, 29 with about 81 units. I reached out and for over 10 days I was waiting. Only to be messaged that the items were not expired but it was too late because they were tied to an automatic removal order, which I can not disable. Now the number of orders that show up as expired is 185. I have lost my patience with this case, I have been waiting, only to hear what I already knew, my items were not expired.
3 replies
Jameson_Amazon
Hi @Seller_CUxi5vCQXLfIU,
Thank you for reaching out about this. I apologize for the frustration this situation has caused!
I just took a look into case 16568379901 and do see that Seller Support is actively investigating this situation further with the proper internal team. I know it's not ideal to hear, but I do need that investigation to be completed before I can potentially escalate this further, if needed depending on those results.
Please continue to keep an eye on your case for an update from that team. If this situation is not resolved once you hear back and the case has been closed, please reach back out to me in this thread so I can assist further!
In the meantime, please let me know if you have any additional questions.
All the best,
Jameson
