FBA stock with no delivery date - on going for 3 months

Hi @Julia_Amzn@Spencer_Amazon,

I could really do with some assistance with an ongoing matter and I don't know where else to reach out at this point.

It is regarding case ID 10986977012 and 10932286372 which have been on-going for 3 months now.

Basically I have 80 ASIN's which I sent stock to sell via FBA, but they have not had a delivery date for customers and all my orders are just sat "pending". I am getting customers contact me asking to cancel and asking where their orders are but I have no information for them as seller support have not provided me with any meaningful update.

I have mentioned multiple times that I should not be paying storage fees for these products as this is Amazon's fault that I cannot properly sell these products, I've turned all advertising off them because it is pointless advertising products which customers aren't provided a delivery date for.

So far I have been charged just over £900 in storage fees which I believe I shouldn't be paying for until this stock is fully available to customers.

These products are very seasonal as well and the window is rapidly closing to sell through this stock before the end of summer.

Please could you have a look and maybe get me an update on this case? All I am being told is they are "working with the internal team", but this has been going on for literal months now and nothing has been resolved.