Urgent Pickup Delay & No Response
Dear Amazon India Support,
I received an order on 20th April. The pickup was scheduled for 22nd April. I received a call from the pickup partner at 2:18 PM, but unfortunately missed it by a few minutes. I called back immediately and was told the pickup would be done the next day.
Since then, no one has come for the pickup. I’ve tried rescheduling multiple times, contacted support via phone and email, but there has been no proper response or resolution.
Here are the order details:
This delay is affecting my seller performance and customer experience. Kindly look into this matter urgently and ensure the pickup is completed at the earliest.
Thank you,
Ashwani
Urgent Pickup Delay & No Response
Dear Amazon India Support,
I received an order on 20th April. The pickup was scheduled for 22nd April. I received a call from the pickup partner at 2:18 PM, but unfortunately missed it by a few minutes. I called back immediately and was told the pickup would be done the next day.
Since then, no one has come for the pickup. I’ve tried rescheduling multiple times, contacted support via phone and email, but there has been no proper response or resolution.
Here are the order details:
This delay is affecting my seller performance and customer experience. Kindly look into this matter urgently and ensure the pickup is completed at the earliest.
Thank you,
Ashwani
1 reply
Sakura_Amazon_
Hello @Seller_3dZTTQFOYtw0C
Please remember that Amazon Seller Forums are a community to share experiences with other Selling Partners. For direct support, you'll need to contact Seller Support.
For pick-up issues like this, you can open a specific case by following these steps:
- Click the Help button in top right corner of Seller Central
- Select Get Help and Resources
- Choose Investigate Easy Ship pick-up issues
This will ensure the right team reviews your case.
Regards,
Sakura
