Customer Service Review Serious Repetitve Error
I can find no way of advising the correct department within Amazon of a clear error regarding one of my highest rated and best selling products in FBA.
The item ASIN B071ZQGKM6
(1) Has 4.6 out of 5 stars.
(2) Is still being sold on FBA by another company.
(3) Is being sold by me (but only on seller fulfilled).
(4) I have sold it on FBA for over two years.
(5) My shop has had zero negative reviews in the past 12 months.
“This inventory is under customer service review. No action is currently required. There might be additional information in the Case Log . If it is determined that your inventory cannot be relisted, you are required to Create a removal order” .
This happened before Christmas and the stock was all returned back to me (despite my raising a case).
I have sent another batch to FBA assuming it was a simple “one off” error but have got the same message and ithese items are also now “stranded inventory”.
Does anyone have any ideas on a solution.
Kind regards
Sarah
Customer Service Review Serious Repetitve Error
I can find no way of advising the correct department within Amazon of a clear error regarding one of my highest rated and best selling products in FBA.
The item ASIN B071ZQGKM6
(1) Has 4.6 out of 5 stars.
(2) Is still being sold on FBA by another company.
(3) Is being sold by me (but only on seller fulfilled).
(4) I have sold it on FBA for over two years.
(5) My shop has had zero negative reviews in the past 12 months.
“This inventory is under customer service review. No action is currently required. There might be additional information in the Case Log . If it is determined that your inventory cannot be relisted, you are required to Create a removal order” .
This happened before Christmas and the stock was all returned back to me (despite my raising a case).
I have sent another batch to FBA assuming it was a simple “one off” error but have got the same message and ithese items are also now “stranded inventory”.
Does anyone have any ideas on a solution.
Kind regards
Sarah
10 replies
Seller_esvgLzKXw2YAl
So the obvious first question, is the brand LOQI yours? And does the product that your selling match the listing?
Seller_MPmOAeSJ0Rmck
Hi Neil,
Thanks for the question.
This product is one of 100 or so LOQi products that we sell as LOQI’s main authorised distributor in the UK.
It does match the listing perfectly as it is the exact same item sold by LOQI.
Kind regards
Sarah
Seller_L2WLWf8N814M4
Hello @SleepMaster_Europe1,
Can you please share by DM the case id related to this ASIN?
Regards
Nickolas
Seller_MPmOAeSJ0Rmck
Thanks to all three of you who helped with this. Just goes to show all the naysayers that there are people who can help with solutions on Amazon. Here is the DM to the most recent solution provider" Wow, it is sorted. Had almost given up hope on this. Thank you so much for the help.
Sarah"
