Account deactivated for multiple account violation - but I only have the ONE account
In December 2024 I got a violation notice from Amazon Seller Central, but it does not get into the specifics of what the violation is, other than saying that it is a multiple accounts violation. No details are given of what the other account is. Yet I am asked to justify with bills invoices or receipts that the other account is not mine. How can I justify this without not knowing the details of the other account? How can I submit documents for another account which I do not have? This is very bizarre and kafkaesque as no one seems to be on hand to help, and the automated system keeps rejecting my request to reactivate my account. Can someone from Amazon •please* help?
Account deactivated for multiple account violation - but I only have the ONE account
In December 2024 I got a violation notice from Amazon Seller Central, but it does not get into the specifics of what the violation is, other than saying that it is a multiple accounts violation. No details are given of what the other account is. Yet I am asked to justify with bills invoices or receipts that the other account is not mine. How can I justify this without not knowing the details of the other account? How can I submit documents for another account which I do not have? This is very bizarre and kafkaesque as no one seems to be on hand to help, and the automated system keeps rejecting my request to reactivate my account. Can someone from Amazon •please* help?
3 replies
Seller_QuM1AZgzfU9x4
Did they not give you the name of the other account? It's usually in their notification.
If the name of the account is the same as yours, that usually points to an account in another region such as the US. You can check that by looking at the top of Seller Central and seeing which countries are listed there.
Seller_EnkEEpdZmtuBK
@Abella_AMZ
@Ash_AMZ
@Sarah_Amzn
Please can you advise how I can go about reactivating my account?
