A-to-z Guarantee - 403-5960893-8925157
We received the following email: "We have granted an A-to-z Guarantee claim for 60.61€ for order 403-5960893-8925157. We have charged the amount to your account, but the claim will not be counted towards your defective order ratio.
We were given reason for this customer complaint! The customer complained that he did not receive the product, but we had proven that the customer received the product and within the time limit and Amazon agreed with us... even so, Amazon maintained the decision to refund the customer!!!
What sense does that make!? This is ROBBERY! If the customer is wrong, they keep the product and the money, why!?
We ask for help from someone from Amazon!
A-to-z Guarantee - 403-5960893-8925157
We received the following email: "We have granted an A-to-z Guarantee claim for 60.61€ for order 403-5960893-8925157. We have charged the amount to your account, but the claim will not be counted towards your defective order ratio.
We were given reason for this customer complaint! The customer complained that he did not receive the product, but we had proven that the customer received the product and within the time limit and Amazon agreed with us... even so, Amazon maintained the decision to refund the customer!!!
What sense does that make!? This is ROBBERY! If the customer is wrong, they keep the product and the money, why!?
We ask for help from someone from Amazon!
2 replies
Angie_Amazon
Hola @Seller_VHhDrtdW8bMum,
Gracias por proporcionar la información relevante para tu situación.
He solicitado una re-investigación de tu A-Z. Por favor ten en cuenta que esto no asegura una resolución distinta a la actual.
Tan pronto tenga actualizaciones del proceso, te estaré informando.
Saludos,
Angie 🪴
Angie_Amazon
Hi @Seller_VHhDrtdW8bMum,
Thank you for your patiences. The A-Z appeal team have confirmed they refunded you for this claim and updated the ODR impact on your account.
This could take up to 48 hours.
Regards,
Angie 🪷
