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Seller_xo4Akj7FBBnfC

Incorrect "Frequently Returned" Badge on ASIN B0B1Z5C8ZX

One of our listings has 4 variations. Variation B0B1Z5C8ZX is incorrectly showing the "Frequently returned" badge — even though it has a lower return rate than another variation that does not show the badge.

Please escalate this for correction.

Here’s what we found:

  • A different variation B0BWNYTCTT has a return rate of 15.9% (Jan–Apr 2025) and seems to correctly show the badge.
  • However B0B1Z5C8ZX has a much lower return rate but still shows the badge, which appears to be incorrect.

Note: although that different variation B0BWNYTCTT has a relatively high return rate, we are forced to continue offering it to reduce confusion. It’s a 100 Ft sewer jetter made for electric pressure washers, which often lack the power to fully operate it — especially when buyers are misled by dozens of Amazon-listed electric pressure washers with blatantly exaggerated, physically impossible specs. For example, B0D3F2Y44Z claims 5000 PSI at 3.6 GPM — which is physically impossible on a standard 15-amp outlet because it would require more than 100 amps. Unfortunately, Amazon fails to take action against these misleading pressure washer listings.

If we remove B0BWNYTCTT many buyers instead order our 100 Ft model for gas machines (B0B1Z5C8ZX) and attempt to use it on an electric pressure washer sold by Amazon that has false and misleading specs — leading to even more product returns.

Action Requested:

Please remove the “Frequently returned” badge from ASIN B0B1Z5C8ZX, or explain what specific return data justifies its display over other variations.

Thank you.

img
212 views
8 replies
Tags:Listings, detail page
10
Reply
user profile
Seller_xo4Akj7FBBnfC

Incorrect "Frequently Returned" Badge on ASIN B0B1Z5C8ZX

One of our listings has 4 variations. Variation B0B1Z5C8ZX is incorrectly showing the "Frequently returned" badge — even though it has a lower return rate than another variation that does not show the badge.

Please escalate this for correction.

Here’s what we found:

  • A different variation B0BWNYTCTT has a return rate of 15.9% (Jan–Apr 2025) and seems to correctly show the badge.
  • However B0B1Z5C8ZX has a much lower return rate but still shows the badge, which appears to be incorrect.

Note: although that different variation B0BWNYTCTT has a relatively high return rate, we are forced to continue offering it to reduce confusion. It’s a 100 Ft sewer jetter made for electric pressure washers, which often lack the power to fully operate it — especially when buyers are misled by dozens of Amazon-listed electric pressure washers with blatantly exaggerated, physically impossible specs. For example, B0D3F2Y44Z claims 5000 PSI at 3.6 GPM — which is physically impossible on a standard 15-amp outlet because it would require more than 100 amps. Unfortunately, Amazon fails to take action against these misleading pressure washer listings.

If we remove B0BWNYTCTT many buyers instead order our 100 Ft model for gas machines (B0B1Z5C8ZX) and attempt to use it on an electric pressure washer sold by Amazon that has false and misleading specs — leading to even more product returns.

Action Requested:

Please remove the “Frequently returned” badge from ASIN B0B1Z5C8ZX, or explain what specific return data justifies its display over other variations.

Thank you.

img
Tags:Listings, detail page
10
212 views
8 replies
Reply
8 replies
user profile
Michelle_Amazon

Hello @Seller_xo4Akj7FBBnfC,

Thanks for reaching out. I understand that you have questions regarding the frequently returned badge, which I an seeing on both ASIN's. This badge is automatically added based on the metrics for your products. I recommend that you review your Voice of the Customer for these items and see how you can update the detail page to ensure that customers have all the information needed so this item does not get returned as often.

If you have additional questions, please contact Seller Support so they can answer any other questions that you may have. If you still need help after they assist you, please provide me with your case ID so I can take a look.

Thanks,

Michelle

02
user profile
Seller_xo4Akj7FBBnfC

Hi Michelle,

Thanks for your reply. Unfortunately, it appears to be a canned response that doesn’t address the specific concern we raised.

To clarify:

We’re not disputing the existence of the “Frequently returned” badge. We’re reporting a likely error in its application — where ASIN B0B1Z5C8ZX, which has Good CX Health, is displaying the badge, while other ASINs with higher return rates are not.

As you suggested, we’ve reviewed the Voice of the Customer data again. The attached image confirms that B0B1Z5C8ZX is performing better than other variations that are not flagged.

We’re requesting one of the following:

  • Remove the “Frequently returned” badge from ASIN B0B1Z5C8ZX, which shows no unusual customer experience issues; or
  • Provide specific return data explaining why this ASIN is flagged over worse-performing variations.

If Seller Support is unable or unwilling to do more than copy and paste scripted replies, we’d appreciate an escalation to someone who can actually review the product metrics and take corrective action.

Thank you.

img
10
user profile
Seller_fyfhdbVujBDEi

i actually need this. Can it be used with a garden hose?

00
user profile
Seller_xo4Akj7FBBnfC

Thanks for your question. As noted throughout the product page, this sewer jetter must be used with a gas or electric pressure washer.

The sewer jetter will not work when connected directly to a garden hose or household water supply, even if the pressure seems strong, because only a pressure washer can produce the high pressure needed for the very small nozzle jets to pull the jetter through a drain.

Unfortunately, we sometimes receive returns from buyers who ignore these repeated warnings and try to use the product without a pressure washer. Since used sewer cleaners cannot be safely resold, opened JetSnake product returns must be discarded to protect customer health.

Hope this clears things up.

10
user profile
Seller_scbg1fLtdzMQH

"Frequently Returned Badge" application should be ended. It is decreasing our sales. Making the customers scared.

10
user profile
Seller_xo4Akj7FBBnfC

Looks like the mysterious, unpredictable elves behind the curtain are at it again...

After weeks of tarnishing the product page, the erroneous 'Frequently returned' badge has vanished from the B0B1Z5C8ZX listing for now.

10
Follow this discussion to be notified of new activity
user profile
Seller_xo4Akj7FBBnfC

Incorrect "Frequently Returned" Badge on ASIN B0B1Z5C8ZX

One of our listings has 4 variations. Variation B0B1Z5C8ZX is incorrectly showing the "Frequently returned" badge — even though it has a lower return rate than another variation that does not show the badge.

Please escalate this for correction.

Here’s what we found:

  • A different variation B0BWNYTCTT has a return rate of 15.9% (Jan–Apr 2025) and seems to correctly show the badge.
  • However B0B1Z5C8ZX has a much lower return rate but still shows the badge, which appears to be incorrect.

Note: although that different variation B0BWNYTCTT has a relatively high return rate, we are forced to continue offering it to reduce confusion. It’s a 100 Ft sewer jetter made for electric pressure washers, which often lack the power to fully operate it — especially when buyers are misled by dozens of Amazon-listed electric pressure washers with blatantly exaggerated, physically impossible specs. For example, B0D3F2Y44Z claims 5000 PSI at 3.6 GPM — which is physically impossible on a standard 15-amp outlet because it would require more than 100 amps. Unfortunately, Amazon fails to take action against these misleading pressure washer listings.

If we remove B0BWNYTCTT many buyers instead order our 100 Ft model for gas machines (B0B1Z5C8ZX) and attempt to use it on an electric pressure washer sold by Amazon that has false and misleading specs — leading to even more product returns.

Action Requested:

Please remove the “Frequently returned” badge from ASIN B0B1Z5C8ZX, or explain what specific return data justifies its display over other variations.

Thank you.

img
212 views
8 replies
Tags:Listings, detail page
10
Reply
user profile
Seller_xo4Akj7FBBnfC

Incorrect "Frequently Returned" Badge on ASIN B0B1Z5C8ZX

One of our listings has 4 variations. Variation B0B1Z5C8ZX is incorrectly showing the "Frequently returned" badge — even though it has a lower return rate than another variation that does not show the badge.

Please escalate this for correction.

Here’s what we found:

  • A different variation B0BWNYTCTT has a return rate of 15.9% (Jan–Apr 2025) and seems to correctly show the badge.
  • However B0B1Z5C8ZX has a much lower return rate but still shows the badge, which appears to be incorrect.

Note: although that different variation B0BWNYTCTT has a relatively high return rate, we are forced to continue offering it to reduce confusion. It’s a 100 Ft sewer jetter made for electric pressure washers, which often lack the power to fully operate it — especially when buyers are misled by dozens of Amazon-listed electric pressure washers with blatantly exaggerated, physically impossible specs. For example, B0D3F2Y44Z claims 5000 PSI at 3.6 GPM — which is physically impossible on a standard 15-amp outlet because it would require more than 100 amps. Unfortunately, Amazon fails to take action against these misleading pressure washer listings.

If we remove B0BWNYTCTT many buyers instead order our 100 Ft model for gas machines (B0B1Z5C8ZX) and attempt to use it on an electric pressure washer sold by Amazon that has false and misleading specs — leading to even more product returns.

Action Requested:

Please remove the “Frequently returned” badge from ASIN B0B1Z5C8ZX, or explain what specific return data justifies its display over other variations.

Thank you.

img
Tags:Listings, detail page
10
212 views
8 replies
Reply
user profile

Incorrect "Frequently Returned" Badge on ASIN B0B1Z5C8ZX

by Seller_xo4Akj7FBBnfC

One of our listings has 4 variations. Variation B0B1Z5C8ZX is incorrectly showing the "Frequently returned" badge — even though it has a lower return rate than another variation that does not show the badge.

Please escalate this for correction.

Here’s what we found:

  • A different variation B0BWNYTCTT has a return rate of 15.9% (Jan–Apr 2025) and seems to correctly show the badge.
  • However B0B1Z5C8ZX has a much lower return rate but still shows the badge, which appears to be incorrect.

Note: although that different variation B0BWNYTCTT has a relatively high return rate, we are forced to continue offering it to reduce confusion. It’s a 100 Ft sewer jetter made for electric pressure washers, which often lack the power to fully operate it — especially when buyers are misled by dozens of Amazon-listed electric pressure washers with blatantly exaggerated, physically impossible specs. For example, B0D3F2Y44Z claims 5000 PSI at 3.6 GPM — which is physically impossible on a standard 15-amp outlet because it would require more than 100 amps. Unfortunately, Amazon fails to take action against these misleading pressure washer listings.

If we remove B0BWNYTCTT many buyers instead order our 100 Ft model for gas machines (B0B1Z5C8ZX) and attempt to use it on an electric pressure washer sold by Amazon that has false and misleading specs — leading to even more product returns.

Action Requested:

Please remove the “Frequently returned” badge from ASIN B0B1Z5C8ZX, or explain what specific return data justifies its display over other variations.

Thank you.

img
Tags:Listings, detail page
10
212 views
8 replies
Reply
8 replies
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user profile
Michelle_Amazon

Hello @Seller_xo4Akj7FBBnfC,

Thanks for reaching out. I understand that you have questions regarding the frequently returned badge, which I an seeing on both ASIN's. This badge is automatically added based on the metrics for your products. I recommend that you review your Voice of the Customer for these items and see how you can update the detail page to ensure that customers have all the information needed so this item does not get returned as often.

If you have additional questions, please contact Seller Support so they can answer any other questions that you may have. If you still need help after they assist you, please provide me with your case ID so I can take a look.

Thanks,

Michelle

02
user profile
Seller_xo4Akj7FBBnfC

Hi Michelle,

Thanks for your reply. Unfortunately, it appears to be a canned response that doesn’t address the specific concern we raised.

To clarify:

We’re not disputing the existence of the “Frequently returned” badge. We’re reporting a likely error in its application — where ASIN B0B1Z5C8ZX, which has Good CX Health, is displaying the badge, while other ASINs with higher return rates are not.

As you suggested, we’ve reviewed the Voice of the Customer data again. The attached image confirms that B0B1Z5C8ZX is performing better than other variations that are not flagged.

We’re requesting one of the following:

  • Remove the “Frequently returned” badge from ASIN B0B1Z5C8ZX, which shows no unusual customer experience issues; or
  • Provide specific return data explaining why this ASIN is flagged over worse-performing variations.

If Seller Support is unable or unwilling to do more than copy and paste scripted replies, we’d appreciate an escalation to someone who can actually review the product metrics and take corrective action.

Thank you.

img
10
user profile
Seller_fyfhdbVujBDEi

i actually need this. Can it be used with a garden hose?

00
user profile
Seller_xo4Akj7FBBnfC

Thanks for your question. As noted throughout the product page, this sewer jetter must be used with a gas or electric pressure washer.

The sewer jetter will not work when connected directly to a garden hose or household water supply, even if the pressure seems strong, because only a pressure washer can produce the high pressure needed for the very small nozzle jets to pull the jetter through a drain.

Unfortunately, we sometimes receive returns from buyers who ignore these repeated warnings and try to use the product without a pressure washer. Since used sewer cleaners cannot be safely resold, opened JetSnake product returns must be discarded to protect customer health.

Hope this clears things up.

10
user profile
Seller_scbg1fLtdzMQH

"Frequently Returned Badge" application should be ended. It is decreasing our sales. Making the customers scared.

10
user profile
Seller_xo4Akj7FBBnfC

Looks like the mysterious, unpredictable elves behind the curtain are at it again...

After weeks of tarnishing the product page, the erroneous 'Frequently returned' badge has vanished from the B0B1Z5C8ZX listing for now.

10
Follow this discussion to be notified of new activity
user profile
Michelle_Amazon

Hello @Seller_xo4Akj7FBBnfC,

Thanks for reaching out. I understand that you have questions regarding the frequently returned badge, which I an seeing on both ASIN's. This badge is automatically added based on the metrics for your products. I recommend that you review your Voice of the Customer for these items and see how you can update the detail page to ensure that customers have all the information needed so this item does not get returned as often.

If you have additional questions, please contact Seller Support so they can answer any other questions that you may have. If you still need help after they assist you, please provide me with your case ID so I can take a look.

Thanks,

Michelle

02
user profile
Michelle_Amazon

Hello @Seller_xo4Akj7FBBnfC,

Thanks for reaching out. I understand that you have questions regarding the frequently returned badge, which I an seeing on both ASIN's. This badge is automatically added based on the metrics for your products. I recommend that you review your Voice of the Customer for these items and see how you can update the detail page to ensure that customers have all the information needed so this item does not get returned as often.

If you have additional questions, please contact Seller Support so they can answer any other questions that you may have. If you still need help after they assist you, please provide me with your case ID so I can take a look.

Thanks,

Michelle

02
Reply
user profile
Seller_xo4Akj7FBBnfC

Hi Michelle,

Thanks for your reply. Unfortunately, it appears to be a canned response that doesn’t address the specific concern we raised.

To clarify:

We’re not disputing the existence of the “Frequently returned” badge. We’re reporting a likely error in its application — where ASIN B0B1Z5C8ZX, which has Good CX Health, is displaying the badge, while other ASINs with higher return rates are not.

As you suggested, we’ve reviewed the Voice of the Customer data again. The attached image confirms that B0B1Z5C8ZX is performing better than other variations that are not flagged.

We’re requesting one of the following:

  • Remove the “Frequently returned” badge from ASIN B0B1Z5C8ZX, which shows no unusual customer experience issues; or
  • Provide specific return data explaining why this ASIN is flagged over worse-performing variations.

If Seller Support is unable or unwilling to do more than copy and paste scripted replies, we’d appreciate an escalation to someone who can actually review the product metrics and take corrective action.

Thank you.

img
10
user profile
Seller_xo4Akj7FBBnfC

Hi Michelle,

Thanks for your reply. Unfortunately, it appears to be a canned response that doesn’t address the specific concern we raised.

To clarify:

We’re not disputing the existence of the “Frequently returned” badge. We’re reporting a likely error in its application — where ASIN B0B1Z5C8ZX, which has Good CX Health, is displaying the badge, while other ASINs with higher return rates are not.

As you suggested, we’ve reviewed the Voice of the Customer data again. The attached image confirms that B0B1Z5C8ZX is performing better than other variations that are not flagged.

We’re requesting one of the following:

  • Remove the “Frequently returned” badge from ASIN B0B1Z5C8ZX, which shows no unusual customer experience issues; or
  • Provide specific return data explaining why this ASIN is flagged over worse-performing variations.

If Seller Support is unable or unwilling to do more than copy and paste scripted replies, we’d appreciate an escalation to someone who can actually review the product metrics and take corrective action.

Thank you.

img
10
Reply
user profile
Seller_fyfhdbVujBDEi

i actually need this. Can it be used with a garden hose?

00
user profile
Seller_fyfhdbVujBDEi

i actually need this. Can it be used with a garden hose?

00
Reply
user profile
Seller_xo4Akj7FBBnfC

Thanks for your question. As noted throughout the product page, this sewer jetter must be used with a gas or electric pressure washer.

The sewer jetter will not work when connected directly to a garden hose or household water supply, even if the pressure seems strong, because only a pressure washer can produce the high pressure needed for the very small nozzle jets to pull the jetter through a drain.

Unfortunately, we sometimes receive returns from buyers who ignore these repeated warnings and try to use the product without a pressure washer. Since used sewer cleaners cannot be safely resold, opened JetSnake product returns must be discarded to protect customer health.

Hope this clears things up.

10
user profile
Seller_xo4Akj7FBBnfC

Thanks for your question. As noted throughout the product page, this sewer jetter must be used with a gas or electric pressure washer.

The sewer jetter will not work when connected directly to a garden hose or household water supply, even if the pressure seems strong, because only a pressure washer can produce the high pressure needed for the very small nozzle jets to pull the jetter through a drain.

Unfortunately, we sometimes receive returns from buyers who ignore these repeated warnings and try to use the product without a pressure washer. Since used sewer cleaners cannot be safely resold, opened JetSnake product returns must be discarded to protect customer health.

Hope this clears things up.

10
Reply
user profile
Seller_scbg1fLtdzMQH

"Frequently Returned Badge" application should be ended. It is decreasing our sales. Making the customers scared.

10
user profile
Seller_scbg1fLtdzMQH

"Frequently Returned Badge" application should be ended. It is decreasing our sales. Making the customers scared.

10
Reply
user profile
Seller_xo4Akj7FBBnfC

Looks like the mysterious, unpredictable elves behind the curtain are at it again...

After weeks of tarnishing the product page, the erroneous 'Frequently returned' badge has vanished from the B0B1Z5C8ZX listing for now.

10
user profile
Seller_xo4Akj7FBBnfC

Looks like the mysterious, unpredictable elves behind the curtain are at it again...

After weeks of tarnishing the product page, the erroneous 'Frequently returned' badge has vanished from the B0B1Z5C8ZX listing for now.

10
Reply
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