Hello @Seller_uEdQAYX3hoAXU,

Thank you for posting concerns with your account here on the forums.

Seller_uEdQAYX3hoAXU

I have 2 Intellectual Property (Counterfeit without a test buy) and 2 Product Authenticity Issues (Suspected Product Authenticity Issue).

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I see that you have received 2 different types of complaints and you are seeking guidance on what is required to get these resolved. I am here to provide you with support.

Seller_uEdQAYX3hoAXU

I tried many appeals with plan of action, root cause, preventative measure etc. nothing worked.

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I wanted to clarify that submitting an appeal or plan of action will not resolve these types of complaints. I will break them down individually below.

Seller_uEdQAYX3hoAXU

I have 2 Intellectual Property (Counterfeit without a test buy)

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For counterfeit without test buy complaints you must either submit invoices that meet our document requirements or a letter of authorization from the brand. If you are unable to submit what I listed above you must obtain a retraction of the complaint from the rights owner. The rights owner details will be listed in the performance notification you received.

Seller_uEdQAYX3hoAXU

2 Product Authenticity Issues (Suspected Product Authenticity Issue).

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For the authenticity complaints you must provide valid invoices that meet our document requirements I linked above. This will be the only viable path to resolve these complaints.

Do you have invoices for the products in question? Have you attempted to submit them for review as of yet? Do you have permission from the brand owner to sell their products?

I hope this is helpful for you and I am looking forward to your response. If you have any other questions, please reach back out in this thread. The forums community and I are here to support you.

Wishing you the best,

LeviDylan