How to submit Additional Chargeback Information
We supplied the tracking number for an order placed in April for a $690 which was charged back. Today we recieved notice that it was charged back. We called the school and found out some additional information. A 1 person company is operating as a vendor and drop shipping from Amazon to the School. The purchasing agent said the PO was valid and they paid the vendor. What additional information should we supply to Amazon and how do we supply it?
School Vendor Dropships Orders From Amazon and Charges Order Back to Merchant Keeping Payment
You can track your issue at Case ID: 17941824111 for order 114-9794059-5924237
Furthermore the Purchasing Department stated that the vendor who placed the Amazon order (not the school) to drop ship to the school has been paid.
Year Established 2008
[Moderator Edit: Removed personal information]
How to submit Additional Chargeback Information
We supplied the tracking number for an order placed in April for a $690 which was charged back. Today we recieved notice that it was charged back. We called the school and found out some additional information. A 1 person company is operating as a vendor and drop shipping from Amazon to the School. The purchasing agent said the PO was valid and they paid the vendor. What additional information should we supply to Amazon and how do we supply it?
School Vendor Dropships Orders From Amazon and Charges Order Back to Merchant Keeping Payment
You can track your issue at Case ID: 17941824111 for order 114-9794059-5924237
Furthermore the Purchasing Department stated that the vendor who placed the Amazon order (not the school) to drop ship to the school has been paid.
Year Established 2008
[Moderator Edit: Removed personal information]
7 replies
Seller_OvL8C4BJWiuS9
You need to remove this or remove the buyer's information immediately.
TaylorR_Amazon
Hello @Seller_1gSICfZynDifC, a chargeback occurs when a cardholder contacts their bank to dispute the charge for an order placed on Amazon. When a buyer contacts their credit card company to request a chargeback, the credit card company will contact Amazon, and Amazon will contact you for more information.
You can respond to a chargeback claim in one of two ways:
- Issue an immediate refund.
- Represent your case to the credit card company via the Chargeback Claims page listed in the Performance menu in Seller Central, or by replying to the chargeback email you received from Amazon.
An Amazon investigator reviews the information provided, creates supporting documentation, and submits it to the issuing bank on your behalf.
If you feel that you were debited for a chargeback in error, reply to the email. However, in the majority of cases, the issuing bank's decision is final and there is no recourse to appeal that decision.
Please see chargebacks for more information.
Seller_8ESHZD3bXlVUv
If it resulted in a chargeback, then the dropshipper likely used a stolen credit card to make their purchase. You can see the chargeback reason code on Amazon a the far right of your list of chargebacks. If this is the case - you'll not likely win this one.
BUT
You can submit additional information regarding a specific chargeback by sending an email (from your primary user email account registered on Amazon) to Chargeback-billing-reply at amazon dot com. Make sure you put the order number somewhere in your message so it's properly associated to the relevant chargeback. You will not receive a reply, but I presume Amazon does look at these at I've won a couple chargebacks I was pretty much sure I'd lose - after I sent in extra details.
here's my chargeback template for appeals - it works fairly well - or at least the bots seem to like it. Edit as needed.
Order ______(order no)_______ was received on ______(ordered date)_______. Per the Amazon marketplace requirements, this order was shipped on ___(ship date)_______ via _____(service)_________ shipping under tracking number ______(tracking)__________. The parcel was packed in __________(parcel description - color + material)_________ measuring roughly ________(dimensions)_______ inches. The parcel was scanned as delivered on _____(delivery date)_________, at _____(delivery time)______ local time. Delivery location was ____(delivery location)________. No parcel was returned to us as undeliverable. The delivery address matches the address on the order: ________(delivery address from your shipping label)__________.
________(any supporting evidence additions go here, keep it short and factual)___________.
Please note: Amazon buy-shipping integration was used to purchase this label and covers delivery errors or other issues associated with delivery of customer's purchase. No returns were requested and no correspondence regarding a missing parcel or otherwise was received. Supporting documentation is available upon request and may be independently verified in the Amazon interface/Shipping courier interface/Google. Our return address is ___________(your address)________. We have a 30 day fitment guarantee for all items we sell. This cover is guaranteed against defects in materials and workmanship by an included factory warranty. A restocking fee is applicable for all items returned for refund outside the 30 day return timeframe. Orders may be cancelled at any point prior to shipment without penalty. Once shipped, 30 day return policy applies. Customer may still return this product for a refund if they so choose.
Good luck!
