Seller Forums
Sign in
Sign in
imgSign in
ForumsHomeDiscussions
ForumsHomeDiscussions
imgSign in
user profile
Seller_bkG6ZtF5houj4

Credit Card Errors

Hi there

I've been using the same credit card for my charge method for North America and EU accounts and there was no issue. Suddenly, I received an email saying my card is invalid while it's working well on my EU accounts. I added a new card and still receiving 'credit card is invalid while i'm using both cards on other websites and services.

Both of the cards are credit cards and are not prepaid. The billing address is the same as my Bank.

And my credit card billing address has been changed to the registered address of the account, but it still doesn't work, and I've been waiting for 10 days!

Please help me!

132 views
3 replies
Account Health
Tags:Deactivated
00
Reply
user profile
Seller_bkG6ZtF5houj4

Credit Card Errors

Hi there

I've been using the same credit card for my charge method for North America and EU accounts and there was no issue. Suddenly, I received an email saying my card is invalid while it's working well on my EU accounts. I added a new card and still receiving 'credit card is invalid while i'm using both cards on other websites and services.

Both of the cards are credit cards and are not prepaid. The billing address is the same as my Bank.

And my credit card billing address has been changed to the registered address of the account, but it still doesn't work, and I've been waiting for 10 days!

Please help me!

Account Health
Tags:Deactivated
00
132 views
3 replies
Reply
3 replies
user profile
Seller_jJWNoJ7fTpx4T
In reply to: Seller_bkG6ZtF5houj4’s post

Hi, I've had the same issue.

All I did was delete the existing card which previously worked fine, like yours did. And then I re added it.

So far all is working just fine

10
user profile
Simon_Amazon
In reply to: Seller_bkG6ZtF5houj4’s post

Hello @Seller_bkG6ZtF5houj4,

Simon from Amazon here.

Thanks @Seller_jJWNoJ7fTpx4T for the suggestion:

user profile
Seller_jJWNoJ7fTpx4T
All I did was delete the existing card which previously worked fine, like yours did. And then I re added it.
View post

Please let me know if it works.

Best,

Simon

00
user profile
Seller_jibnf6pvB2vzm
In reply to: Seller_bkG6ZtF5houj4’s post

We have same problem. Also our card was charged more of 40 times of 1 euro, and 207 euro in Amazon Italy , 14 euro charge in Amazon France. And after all this, customer support explain us: you have to add a valid payment method ?!?!?!?. Very stupid situation. Extremely unprofessional of them. Our account is blocked more of two weeks. Orders, messages, A-Z claims. An account 8 years of build was taken down by Amazon in 10 days........

00
Follow this discussion to be notified of new activity
user profile
Seller_bkG6ZtF5houj4

Credit Card Errors

Hi there

I've been using the same credit card for my charge method for North America and EU accounts and there was no issue. Suddenly, I received an email saying my card is invalid while it's working well on my EU accounts. I added a new card and still receiving 'credit card is invalid while i'm using both cards on other websites and services.

Both of the cards are credit cards and are not prepaid. The billing address is the same as my Bank.

And my credit card billing address has been changed to the registered address of the account, but it still doesn't work, and I've been waiting for 10 days!

Please help me!

132 views
3 replies
Account Health
Tags:Deactivated
00
Reply
user profile
Seller_bkG6ZtF5houj4

Credit Card Errors

Hi there

I've been using the same credit card for my charge method for North America and EU accounts and there was no issue. Suddenly, I received an email saying my card is invalid while it's working well on my EU accounts. I added a new card and still receiving 'credit card is invalid while i'm using both cards on other websites and services.

Both of the cards are credit cards and are not prepaid. The billing address is the same as my Bank.

And my credit card billing address has been changed to the registered address of the account, but it still doesn't work, and I've been waiting for 10 days!

Please help me!

Account Health
Tags:Deactivated
00
132 views
3 replies
Reply
user profile

Credit Card Errors

by Seller_bkG6ZtF5houj4

Hi there

I've been using the same credit card for my charge method for North America and EU accounts and there was no issue. Suddenly, I received an email saying my card is invalid while it's working well on my EU accounts. I added a new card and still receiving 'credit card is invalid while i'm using both cards on other websites and services.

Both of the cards are credit cards and are not prepaid. The billing address is the same as my Bank.

And my credit card billing address has been changed to the registered address of the account, but it still doesn't work, and I've been waiting for 10 days!

Please help me!

Account Health
Tags:Deactivated
00
132 views
3 replies
Reply
3 replies
3 replies
Quick filters
Sort by
user profile
Seller_jJWNoJ7fTpx4T
In reply to: Seller_bkG6ZtF5houj4’s post

Hi, I've had the same issue.

All I did was delete the existing card which previously worked fine, like yours did. And then I re added it.

So far all is working just fine

10
user profile
Simon_Amazon
In reply to: Seller_bkG6ZtF5houj4’s post

Hello @Seller_bkG6ZtF5houj4,

Simon from Amazon here.

Thanks @Seller_jJWNoJ7fTpx4T for the suggestion:

user profile
Seller_jJWNoJ7fTpx4T
All I did was delete the existing card which previously worked fine, like yours did. And then I re added it.
View post

Please let me know if it works.

Best,

Simon

00
user profile
Seller_jibnf6pvB2vzm
In reply to: Seller_bkG6ZtF5houj4’s post

We have same problem. Also our card was charged more of 40 times of 1 euro, and 207 euro in Amazon Italy , 14 euro charge in Amazon France. And after all this, customer support explain us: you have to add a valid payment method ?!?!?!?. Very stupid situation. Extremely unprofessional of them. Our account is blocked more of two weeks. Orders, messages, A-Z claims. An account 8 years of build was taken down by Amazon in 10 days........

00
Follow this discussion to be notified of new activity
user profile
Seller_jJWNoJ7fTpx4T
In reply to: Seller_bkG6ZtF5houj4’s post

Hi, I've had the same issue.

All I did was delete the existing card which previously worked fine, like yours did. And then I re added it.

So far all is working just fine

10
user profile
Seller_jJWNoJ7fTpx4T
In reply to: Seller_bkG6ZtF5houj4’s post

Hi, I've had the same issue.

All I did was delete the existing card which previously worked fine, like yours did. And then I re added it.

So far all is working just fine

10
Reply
user profile
Simon_Amazon
In reply to: Seller_bkG6ZtF5houj4’s post

Hello @Seller_bkG6ZtF5houj4,

Simon from Amazon here.

Thanks @Seller_jJWNoJ7fTpx4T for the suggestion:

user profile
Seller_jJWNoJ7fTpx4T
All I did was delete the existing card which previously worked fine, like yours did. And then I re added it.
View post

Please let me know if it works.

Best,

Simon

00
user profile
Simon_Amazon
In reply to: Seller_bkG6ZtF5houj4’s post

Hello @Seller_bkG6ZtF5houj4,

Simon from Amazon here.

Thanks @Seller_jJWNoJ7fTpx4T for the suggestion:

user profile
Seller_jJWNoJ7fTpx4T
All I did was delete the existing card which previously worked fine, like yours did. And then I re added it.
View post

Please let me know if it works.

Best,

Simon

00
Reply
user profile
Seller_jibnf6pvB2vzm
In reply to: Seller_bkG6ZtF5houj4’s post

We have same problem. Also our card was charged more of 40 times of 1 euro, and 207 euro in Amazon Italy , 14 euro charge in Amazon France. And after all this, customer support explain us: you have to add a valid payment method ?!?!?!?. Very stupid situation. Extremely unprofessional of them. Our account is blocked more of two weeks. Orders, messages, A-Z claims. An account 8 years of build was taken down by Amazon in 10 days........

00
user profile
Seller_jibnf6pvB2vzm
In reply to: Seller_bkG6ZtF5houj4’s post

We have same problem. Also our card was charged more of 40 times of 1 euro, and 207 euro in Amazon Italy , 14 euro charge in Amazon France. And after all this, customer support explain us: you have to add a valid payment method ?!?!?!?. Very stupid situation. Extremely unprofessional of them. Our account is blocked more of two weeks. Orders, messages, A-Z claims. An account 8 years of build was taken down by Amazon in 10 days........

00
Reply
Follow this discussion to be notified of new activity