SAFE T CLAIM Denied, item never returned to us, UPS claim granted to Amazon
We have a safe-t-claim that was denied even though the item was lost in transit, seller support told us to file a claim with UPS we did that and UPS shows that the claim was granted to Amazon, we filed an appeal after the 7 day mark as the UPS claim took time, now safe-t-claim is denied again. This isn't fair, we never got the item back, and still don't have it and are out the funds. The return label was provided by Amazon.
SAFE T CLAIM Denied, item never returned to us, UPS claim granted to Amazon
We have a safe-t-claim that was denied even though the item was lost in transit, seller support told us to file a claim with UPS we did that and UPS shows that the claim was granted to Amazon, we filed an appeal after the 7 day mark as the UPS claim took time, now safe-t-claim is denied again. This isn't fair, we never got the item back, and still don't have it and are out the funds. The return label was provided by Amazon.
24 replies
Seller_0rXAME9V4LQSx
Not sure if this would help in this situation but I copied from a Mods response a while back.
To file a claim with UPS, please follow these steps:
1. File a claim with UPS by calling 1-800-711-5914
The UPS personnel at the above phone number are trained to support claims requested by Amazon sellers.
2. When submitting the claim, inform UPS that you are filing a claim for a damaged or lost item for Amazon seller-fulfilled.
If UPS will not move forward with your claim request or the claim was initiated but not paid, follow these steps:
1. Call UPS at 1-800-711-5914 (this phone number is designated for Amazon sellers), and request UPS to help with your claim.
2. If UPS continues to refuse to settle the claim, you can contact Amazon. However, before contacting Amazon, you must obtain the following information from UPS by calling 1-800-711-5914:
UPS tracking information (required)
First and last name, or agent ID, for the UPS employee who refused to initiate the claim (required)
Your contact email, phone number, or both–this will be provided to UPS (required)
Business name and full mailing address to where the claims payment check should be sent (required)
UPS claim number (if available)
Please feel free to refer to this help page for additional information regarding optional coverage for loss or damage.
Regards,
Quincy_Amazon
Seller_IZ5lvEic6oGAx
They deny safe-t claims whenever they feel like it. My latest had to do with a customer that tried to get a full refund saying they never received the book. Then, when I showed proof it arrived, they claimed it was defective and did a return - which was auto-refunded, but never actually returned.
Claim denied....
Seller_OMYQjr7q0xJX1
Where/how did you buy the UPS waybill? On the UPS site using your own account? Or on the Amazon site? If the latter, it's problematic for Seller Support to be directing you to file a claim.
As far as UPS is concerned, that label was created using Amazon's account. If you bought the waybill using your Seller account on the site, Amazon must take the restitution action. Hot mess of a confluence of issues. I avoid UPS.
Seller_WtOwWhtSrFjva
Something does not add up here. I cannot put my finger on it.
Seller_HSs0QxpFcbJhy
If you have a UPS account I would contact your rep directly to file the claim to skip the BS with Amazon. I do it several times a week with returns that arrive damaged due to UPS mishandling the return package.
Jameson_Amazon
Hi @Seller_XxBNDc1aO8c6V,
Thank you for reaching out on the Seller Forums! So happy to see that you have received some great advice in the thread here.
Has there been any updates on this claim since posting? If you'd like me to take a further look, please send me your case IDs and I'd be happy to do so!
Thanks again,
Jameson
Seller_SdpmbDCm0wcY8
We have the same issue and Amazon keeps denying it and it appears they don't even read the reply that UPS sent us saying I can't make a claim because they have an agreement with Amazon that they need to do it.
Very Frustrating
