Our account has been deactivated due to inactivity
Our account has been deactivated due to inactivity. When we select "Reactivate Account", we are redirected to the Charge Methods page. No errors are indicated with either Charge Method. And, we have no other options to move forward with the reactivation. It's just an endless loop and it never asks me to upload those forms it says that are required. Even if I replace the charge method with the same card it doesn't work. There is nothing wrong with our charge method.
What steps do we need to take to reactivate our account?
Our account has been deactivated due to inactivity
Our account has been deactivated due to inactivity. When we select "Reactivate Account", we are redirected to the Charge Methods page. No errors are indicated with either Charge Method. And, we have no other options to move forward with the reactivation. It's just an endless loop and it never asks me to upload those forms it says that are required. Even if I replace the charge method with the same card it doesn't work. There is nothing wrong with our charge method.
What steps do we need to take to reactivate our account?
9 replies
Seller_TrEdgTKNi8UqR
[Moderator Edit: removed off-topic commentary]
Seller_ksWlHc5gGwwhu
ı have a same problem and I check this platform but no any good answer for help
Seller_JvwKHE4VzRuc7
same issue as well! Hoping we can get it resolved soon!
Seller_iRXeuumw5gtI8
Same. Endless loop. I have changed nothing, credit card is fine. WHAT TO DO?! Help, please!
Seller_FjJ2nXgpqgTpB
I’m having this exact same issue, submitted the same documents from when i first started, nothing has changed and amazon is NO help.
Seller_na9mRIssmfJIH
Same issue. Instead of deleting every comment, perhaps a moderator could post some useful information about how we can reach support when all the support links put us back in the loop as described by the original poster?
Seller_FrXHd0LADkNQb
Dealt with this about a month ago one one of my companies. It will take you in circles unless you delete/edit that charge method and reassign it. From there, you'll likely have to do the Inform Customers act process again.
Sandy_Amazon
Hello,
My name is Sandy from the Community manager team. Thank you for your post here.
We have seen other sellers posting similar topics and made updates on this main post.
If you are still experiencing the issue, please comment on our main post for us to investigate. Thank you.
Best,
Sandy
