My AHR is Over 100 But I Can't Reactivate My Seller Account
Hello,
My seller account was suspended due to intellectual property violations, but these violations were removed after I submitted an appeal.
Currently, my Account Health Score is over 100, but I am still unable to reactivate my account. In the Account Health Dashboard, there is a "Reactivate Your Account" button, but when I click on it, I am redirected to a page that says "0 Policy Violations," and there is no option for me to take any further action.
I have attached a screenshot of the page for your reference. Could you please assist me with this issue?
Thank you.
My AHR is Over 100 But I Can't Reactivate My Seller Account
Hello,
My seller account was suspended due to intellectual property violations, but these violations were removed after I submitted an appeal.
Currently, my Account Health Score is over 100, but I am still unable to reactivate my account. In the Account Health Dashboard, there is a "Reactivate Your Account" button, but when I click on it, I am redirected to a page that says "0 Policy Violations," and there is no option for me to take any further action.
I have attached a screenshot of the page for your reference. Could you please assist me with this issue?
Thank you.
1 reply
April_Amazon
Hello @Seller_dp8orvDpWCcKw,
Thank you for reaching out to us through the Forums. We acknowledge that the account reactivation process can be complex and frustrating. I want to assure you that we understand the challenges you're facing.
Congratulations on resolving the IP issues. After this is completed, in some cases it takes up to a day to have your account reactivated. Can you please confirm you currently have access to your account?
If you would like a more detailed look into the specifics of your account, please provide an ASIN, Case ID or Performance Notification. With that information and the help from an internal team, I am able to research in greater detail.
Have you resolved ALL the violations on your Account Health Page? Is there anything you need help with?
Please review: Account Health Rating program policy - take a really good look at the section: Repeat policy violations. This is somewhat new and all Sellers should understand this and the impact it has on the Account Health.
If you need more information, let me know. I would also like to confirm your account is now up and running. I look forward to your response. Thank you for reaching out on the Forums.
April
