VAT invoicing for Business customers
I am a new seller to Amazon so appreciate if any more experienced sellers can help me with a query.
My defect rate is at 100% for VAT invoicing as I have had 1 purchase from a Business customer. I'll be honest, in my naivety I did not realise I had to send invoices out for these. Amazon have emailed me and I have now switched on the automatic invoicing from them.
I've had a 2nd email now saying the same thing. Do I have to go back and find that Business purchase and send them an invoice to bring my defect rate back down? I am VAT registered but I only sell on Amazon so have never had to produce an invoice before. Any tips on how I do that? Is it as simple as finding a template online and putting my company details on it?
Thanks so much if you can help advise.
VAT invoicing for Business customers
I am a new seller to Amazon so appreciate if any more experienced sellers can help me with a query.
My defect rate is at 100% for VAT invoicing as I have had 1 purchase from a Business customer. I'll be honest, in my naivety I did not realise I had to send invoices out for these. Amazon have emailed me and I have now switched on the automatic invoicing from them.
I've had a 2nd email now saying the same thing. Do I have to go back and find that Business purchase and send them an invoice to bring my defect rate back down? I am VAT registered but I only sell on Amazon so have never had to produce an invoice before. Any tips on how I do that? Is it as simple as finding a template online and putting my company details on it?
Thanks so much if you can help advise.
1 reply
Seller_ZVAz3d5lZuGid
Yes, plenty of templates online, and as you are VAT registered then you do need to send an invoice, and yes, you'll need to go back and find the order.
