Immediate refund for Seller Fulfillment before we get the product back?
OK, so this is new to us. Amazon refunded the customer once they dropped the product off, it is seller fulfilled not FBA. So now customers get refunds at drop off for SF? I know that happens with FBA. But we don't even get a chance to see the product, see if it's really ours, see if its damaged??? Nothing?
Fulfillment Network: Seller Fulfilled
Refund Resolution/Issuer: Refund at First Scan
Immediate refund for Seller Fulfillment before we get the product back?
OK, so this is new to us. Amazon refunded the customer once they dropped the product off, it is seller fulfilled not FBA. So now customers get refunds at drop off for SF? I know that happens with FBA. But we don't even get a chance to see the product, see if it's really ours, see if its damaged??? Nothing?
Fulfillment Network: Seller Fulfilled
Refund Resolution/Issuer: Refund at First Scan
2 replies
Seller_OvL8C4BJWiuS9
It's called RFS (refund at first scan), been in place for a few years. Once you receive it back you can file if damaged or materially different.
Danny_Amazon
Appreciate you looking to the forums for some guidance on the topic, @Seller_nE50Oq6CKvOfR- and thanks to @Seller_OvL8C4BJWiuS9for jumping in with a quick answer!
I'll also share a link to the Refund at First Scan for seller-fulfilled returns help page which walks through the process and leads to instructions for filing a claim if it becomes necessary. Let me know if you have any questions on this content as you get a chance to review.
Thanks again!
-Danny
