So amazon deactivated my seller fulfilled orders even though I use easy ship exclusively

Hello Iyas Sandeed/Soumo Trading

Your Amazon self-ship offers have been deactivated and your self-ship selling privileges have been removed in accordance with Section 3 of Amazon’s Business Solutions Agreement:

https://sellercentral.amazon.ae/gp/help/G201190440

Continue to ship open orders and respond to customer inquiries to avoid further impact to your account. You may still accept Amazon-fulfilled orders. To learn how to change your self-ship offers to Fulfilled by Amazon, go to "Get started with Fulfillment by Amazon (FBA)":

https://sellercentral.amazon.ae/gp/help/53921

Why is this happening?

We took this action because we received customer complaints that the items they received did not match the description in the product detail page. The listings that received these complaints are listed at the bottom of this message. To learn more about our selling policies, go to "Selling Policies and Seller Code of Conduct":

https://sellercentral.amazon.ae/help/hub/reference/G1801

How do I reactivate my self-ship offers?

To reactivate your self-ship offers, visit your "Account Health" page in Seller Central. Select the "Submit appeal" link at the top of the page and follow the instructions provided:

https://sellercentral.amazon.ae/performance/dashboard?ref=ah_em_pq

Have your self-ship offers been deactivated in error?

If you believe the complaints about your items are unjustified or received in error, submit an explanation by following the instructions on the banner at the top of your "Account Health" page:

https://sellercentral.amazon.ae/performance/dashboard?ref=ah_em_op

Your explanation should include evidence or examples that demonstrate that your account complies with our "Selling Policies and Seller Code of Conduct" page:

https://sellercentral.amazon.ae/help/hub/reference/G1801

What happens if I do not submit the required information?

If we do not receive the required information, your self-ship offers will remain deactivated.

We're here to help.

For more information, visit the following pages in Seller Central:

-- Prohibited Seller Activities and Actions:

https://sellercentral.amazon.ae/gp/help/200386250

-- Product Detail Page Rules:

https://sellercentral.amazon.ae/gp/help/200390640

-- Condition Guidelines:

https://sellercentral.amazon.ae/gp/help/200339950

-- Preventing 'Wrong Item Sent' product issues

https://sellercentral.amazon.ae/help/hub/reference/G2LQVFG8BG59Y2C9

If you have questions about this policy, please contact us:

https://sellercentral.amazon.ae/cu/contact-us

What should I do? Any help?