Shipment stuck on collected status...not in transit
Hi - I have pallet that Amazon says was collected but hasnt made it to transit. UPS were suppose to collect on 27th september but according to my fulfilment house collected on 4th October. There's no date on when collected status was activated. Unlike other collections, the pallet collection is not registered UPS tracking system which I had to find a way to access with no help from Amazon support.
I'm not getting answers as to why the tracking on Amazon says collected but the UPS system hasn't registered the pallet.
Can anyone let me know of similar experience. Do UPS collect pallets on different days than scheduled? Do they charge you for missed collections? Do they attempt to collect more than once?
I have been in contact with help support for weeks who only care about the Bill of Lading. I just need to know what has happen so I can find the pallet.
Thank you all in advance. Needless to say that with no stock my black friday was very dark!
Shipment stuck on collected status...not in transit
Hi - I have pallet that Amazon says was collected but hasnt made it to transit. UPS were suppose to collect on 27th september but according to my fulfilment house collected on 4th October. There's no date on when collected status was activated. Unlike other collections, the pallet collection is not registered UPS tracking system which I had to find a way to access with no help from Amazon support.
I'm not getting answers as to why the tracking on Amazon says collected but the UPS system hasn't registered the pallet.
Can anyone let me know of similar experience. Do UPS collect pallets on different days than scheduled? Do they charge you for missed collections? Do they attempt to collect more than once?
I have been in contact with help support for weeks who only care about the Bill of Lading. I just need to know what has happen so I can find the pallet.
Thank you all in advance. Needless to say that with no stock my black friday was very dark!
4 replies
JiAlex_Amazon
Hello @Seller_2MIuYCT75MJGw
Following up on this thread, In order for me to have a look, could you please provide me the case ID? Were you able to contact carrier and confirm collecting day and tracking ID?
Any assistance, don’t hesitate to reach out to our support channel.
Regards,
JiAlex
Shipment stuck on collected status...not in transit
Hi - I have pallet that Amazon says was collected but hasnt made it to transit. UPS were suppose to collect on 27th september but according to my fulfilment house collected on 4th October. There's no date on when collected status was activated. Unlike other collections, the pallet collection is not registered UPS tracking system which I had to find a way to access with no help from Amazon support.
I'm not getting answers as to why the tracking on Amazon says collected but the UPS system hasn't registered the pallet.
Can anyone let me know of similar experience. Do UPS collect pallets on different days than scheduled? Do they charge you for missed collections? Do they attempt to collect more than once?
I have been in contact with help support for weeks who only care about the Bill of Lading. I just need to know what has happen so I can find the pallet.
Thank you all in advance. Needless to say that with no stock my black friday was very dark!
Shipment stuck on collected status...not in transit
Hi - I have pallet that Amazon says was collected but hasnt made it to transit. UPS were suppose to collect on 27th september but according to my fulfilment house collected on 4th October. There's no date on when collected status was activated. Unlike other collections, the pallet collection is not registered UPS tracking system which I had to find a way to access with no help from Amazon support.
I'm not getting answers as to why the tracking on Amazon says collected but the UPS system hasn't registered the pallet.
Can anyone let me know of similar experience. Do UPS collect pallets on different days than scheduled? Do they charge you for missed collections? Do they attempt to collect more than once?
I have been in contact with help support for weeks who only care about the Bill of Lading. I just need to know what has happen so I can find the pallet.
Thank you all in advance. Needless to say that with no stock my black friday was very dark!
Shipment stuck on collected status...not in transit
Hi - I have pallet that Amazon says was collected but hasnt made it to transit. UPS were suppose to collect on 27th september but according to my fulfilment house collected on 4th October. There's no date on when collected status was activated. Unlike other collections, the pallet collection is not registered UPS tracking system which I had to find a way to access with no help from Amazon support.
I'm not getting answers as to why the tracking on Amazon says collected but the UPS system hasn't registered the pallet.
Can anyone let me know of similar experience. Do UPS collect pallets on different days than scheduled? Do they charge you for missed collections? Do they attempt to collect more than once?
I have been in contact with help support for weeks who only care about the Bill of Lading. I just need to know what has happen so I can find the pallet.
Thank you all in advance. Needless to say that with no stock my black friday was very dark!
4 replies
4 replies
JiAlex_Amazon
Hello @Seller_2MIuYCT75MJGw
Following up on this thread, In order for me to have a look, could you please provide me the case ID? Were you able to contact carrier and confirm collecting day and tracking ID?
Any assistance, don’t hesitate to reach out to our support channel.
Regards,
JiAlex
JiAlex_Amazon
Hello @Seller_2MIuYCT75MJGw
Following up on this thread, In order for me to have a look, could you please provide me the case ID? Were you able to contact carrier and confirm collecting day and tracking ID?
Any assistance, don’t hesitate to reach out to our support channel.
Regards,
JiAlex
JiAlex_Amazon
Hello @Seller_2MIuYCT75MJGw
Following up on this thread, In order for me to have a look, could you please provide me the case ID? Were you able to contact carrier and confirm collecting day and tracking ID?
Any assistance, don’t hesitate to reach out to our support channel.
Regards,
JiAlex
