"Expired" Product
Hello! I am reaching out for some support. I have launched a new supplement and had a customer claim that it is expired. The Expiration date is in 2026. I have had Amazon do a bin check confirming the information (they sent photos back confirming the expiration date on the COA). I have also submitted COA's confirming this. After both appeals, i was rejected. I called again. This time they asked me to create a document outlining all of this information. So I have submitted a document with CASE ID's, COAS, and an explanation as requested. REJECTED again. I called again today, and they said that based on one order ID/customer complaint the product was in violation and I need to do an Order ID document request. I am on the phone with seller support and they are saying they do not have that kind of information. I have been working this for 2 weeks and have been getting the runaround. Every person I speak to has a different way to "solve" the problem and nothing has been solved.
"Expired" Product
Hello! I am reaching out for some support. I have launched a new supplement and had a customer claim that it is expired. The Expiration date is in 2026. I have had Amazon do a bin check confirming the information (they sent photos back confirming the expiration date on the COA). I have also submitted COA's confirming this. After both appeals, i was rejected. I called again. This time they asked me to create a document outlining all of this information. So I have submitted a document with CASE ID's, COAS, and an explanation as requested. REJECTED again. I called again today, and they said that based on one order ID/customer complaint the product was in violation and I need to do an Order ID document request. I am on the phone with seller support and they are saying they do not have that kind of information. I have been working this for 2 weeks and have been getting the runaround. Every person I speak to has a different way to "solve" the problem and nothing has been solved.
2 replies
Seller_hKxEfSICBLJ6G
@Stevie_Amazon
@Dawn_Amazon
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@Emet_Amazon
@LeviDylan_Amazon
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Emet_Amazon
Hello @Seller_hKxEfSICBLJ6G,
Thank you for posting your concerns with an expired complaint.
Hello! I am reaching out for some support. I have launched a new supplement and had a customer claim that it is expired. The Expiration date is in 2026. I have had Amazon do a bin check confirming the information (they sent photos back confirming the expiration date on the COA). I have also submitted COA's confirming this. After both appeals, i was rejected. I called again. This time they asked me to create a document outlining all of this information. So I have submitted a document with CASE ID's, COAS, and an explanation as requested. REJECTED again.
I called again today, and they said that based on one order ID/customer complaint the product was in violation and I need to do an Order ID document request. I am on the phone with seller support and they are saying they do not have that kind of information.
I did reach out to our account health support team regarding the situation, they did confirm that our review teams are activity reviewing the issue and the provided information. I do not have any type of time frame on the review, but once I receive any additional communication I will follow up with you here.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
