Two very expensive items - Scam?
Hi all,
I have had an order for two very expensive items to the same individual on one order. Totalling £1600.
The delivery address is a flat in student accommodation.
I have had issues with people claiming items haven't arrived despite tracking showing that they have in fact been delivered. Customers are claiming that it is not at their address, that it is not their signature that is on tracking etc. I am having to wait for 7 working days beyond the delivery address to be able to raise a claim with Royal Mail and i already fear that i will not get that money back.
However this order has me particularly concerned. I will follow the typical protocol of posting the items separately so they have separate tracking numbers but i can't help but feel apprehensive to send these.
I have a gut feeling that this individual will claim they haven't received the items and i will be £1600 out of pocket. I am aware this is a big problem around Christmas but does anybody have any advice?
It really does seem luck of the draw these days and i have personally been financially hit a few times lately and it's leaving a very poor taste in my mouth.
I wouldn't be so concerned if it was £100, but £1600...
Any advice or thoughts welcome.
Thanks.
Two very expensive items - Scam?
Hi all,
I have had an order for two very expensive items to the same individual on one order. Totalling £1600.
The delivery address is a flat in student accommodation.
I have had issues with people claiming items haven't arrived despite tracking showing that they have in fact been delivered. Customers are claiming that it is not at their address, that it is not their signature that is on tracking etc. I am having to wait for 7 working days beyond the delivery address to be able to raise a claim with Royal Mail and i already fear that i will not get that money back.
However this order has me particularly concerned. I will follow the typical protocol of posting the items separately so they have separate tracking numbers but i can't help but feel apprehensive to send these.
I have a gut feeling that this individual will claim they haven't received the items and i will be £1600 out of pocket. I am aware this is a big problem around Christmas but does anybody have any advice?
It really does seem luck of the draw these days and i have personally been financially hit a few times lately and it's leaving a very poor taste in my mouth.
I wouldn't be so concerned if it was £100, but £1600...
Any advice or thoughts welcome.
Thanks.
14 replies
Seller_ZJhFeE3tNKzfh
unfortunately it’s an obvious risk of selling online, in particular Amazon.
There is little you can do other than send as securely as possible, ie ensure you are insured and the courier gets signature, tracking, photo etc. if you are at all concerned you could cancel the order, if your metrics can take the hit. But the arguement would be why those products at all? Just because it’s a student property, doesn’t mean it’s a scam…
But Amazon may still side with the customer if there is a claim of lost parcel. But what can you do? It’s simply the risk you take online selling.
Seller_VUcjClrPIVFRy
I would definitely be skeptical about such a high order but then again we don't deal with higher end products. Just make sure the orders are fully insured by a reputable courier company such as DPD.
Seller_IQo80d99W2DzP
Use 'Buy Shipping' as then Amazon accepts some liability. I'd send Special Delivery with full insurance, so at least you can claim if an issue.
Send separately if you can, but use Buy Shipping, so may not be possible, and have to send togather.
I would also write a note to the Postie on the parcel, next to the area to scan to remind, 'SIGNATURE required - Photo with person in it - Log Surname - Do NOT leave in a communal post area'.
SFP (Prime)? - if yes, has advantage if a Buyer says not received, as long as Signed For, with Photo and GPS, Amazon usually pay total back as a Safe-T Claim.
Disadvantage with SFP is that for up to 2 years, if the Buyer says faulty, Amazon may issue a refund and you only get 10% to 25% back as compensation if not as new (as long as the item comes back, if not returned again you get full refund by Amazon)
Seller_SnNztJIII3ZP5
I would take the risk of cancelling the orders and telling the customer that it's YOUR company policy not to send to student accommodation ( they can always reorder using their parents home address if they are really that keen to get the items). You have minor cancellation metric against you for 7 days but you haven't given away your money for free. Trust me the items will sell as normal you just have to be patient
