Seller account deactivated due to KYC verification failure:
Hey everyone, I need some urgent advice. My Amazon seller account has been deactivated due to KYC (Know Your Customer) verification failure. I submitted all the required documents, but unfortunately, the verification didn’t go through, and now my account is on hold.
This has put my business on pause, and I’m looking for guidance on the best steps to fix this issue.
Has anyone dealt with this before?
What documents should I double-check or resubmit?
Is there a specific support team or method that worked best for you to get reactivated?
Any help, tips, or shared experiences would be greatly appreciated. 🙏
Thanks in advance to everyone who can point me in the right direction!
Seller account deactivated due to KYC verification failure:
Hey everyone, I need some urgent advice. My Amazon seller account has been deactivated due to KYC (Know Your Customer) verification failure. I submitted all the required documents, but unfortunately, the verification didn’t go through, and now my account is on hold.
This has put my business on pause, and I’m looking for guidance on the best steps to fix this issue.
Has anyone dealt with this before?
What documents should I double-check or resubmit?
Is there a specific support team or method that worked best for you to get reactivated?
Any help, tips, or shared experiences would be greatly appreciated. 🙏
Thanks in advance to everyone who can point me in the right direction!
2 replies
Seller_mS10UjVYuuGor
It would be generous to describe most Amazon communications as inadequate but they normally do include a strong clue as to the reasoning for things such as deactivation hidden amongst the unnecessary info.
If you post the deactivation notice someone maybe able to point you in the direction of which document/s they are not accepting.
Seller_XWpYJHaQnK7YU
This is the following email I received from Amazon they did not give me a second chance to provide the necessary document I have acquired that document from bank but when I submitted via appeal it was also rejected can anyone please guide me what should i do and how can I reactivate my seller account?
Hello,
Your account has failed our verification process. As a result, your selling account has been deactivated and your listings have been removed. Continue to ship open orders and respond to customer inquiries to avoid further impact to your account.
We leveraged a combination of automated means and expert human review to identify this issue and make this decision.
Why is this happening?
We took this action because the business documentation that you submitted could not be verified because the document does not match our requirements. For more information on selling requirements, go to "Know Your Customer (KYC) seller verification information":
https://sellercentral.amazon.co.uk/help/hub/reference/G201200780
How does this impact my account access and account funds?
-- While you will not be able to use the Amazon selling services, you can continue to access your Seller Central account for the next 40 days. After this time, you will not have access to Seller Central, including your financial reports.
-- If you have funds in your account, you can request them after A-to-z Guarantee claims or chargebacks on your orders have been deducted. This usually takes about 90 days, but funds may be held longer.
What should I do if I have items stored in an Amazon fulfilment center?
You have 30 days from the time we first informed you that your account failed verification, to create a removal order if you have any items stored in any Amazon fulfilment center. To view your inventory, go to Seller Central:
https://sellercentral-europe.amazon.com/gp/ssof/knights/items-list.html
You can choose to dispose of this inventory or have it returned to you. If you do not create a removal order within 30 days, we will dispose off your inventory and you will be debited the standard removal fees.
Has there been an error?
If you wish to appeal this decision, reply to this email. You may be required to provide additional information and documents during an appeal process, which we will communicate to you via email.
We're here to help
Within the next 40 days, you can use the links provided for more information, as needed.
For information on your inventory, including any disposal of inventory, creating a removal order, or related standard removal fees, you can contact us at any time:
https://sellercentral-europe.amazon.com/help/hub/support
For more information on selling requirements, go to "Know Your Customer (KYC) seller verification information":
https://sellercentral.amazon.co.uk/help/hub/reference/G201200780
