customer claims item was defective and was reimbursed
customer claims item was defective and was reimbursed without the item being returned. I sold a high end expensive bath fixture and it was not returned. The item needed to be professionally installed. It was new. Customer filed an A-Z claim and was reimbursed without returning the item. It was almost $900. It also went towards my defect rate and effected my account. I provided all the information I could for the claim without having the item. This is not right . My account is at risk of deactivation now.
customer claims item was defective and was reimbursed
customer claims item was defective and was reimbursed without the item being returned. I sold a high end expensive bath fixture and it was not returned. The item needed to be professionally installed. It was new. Customer filed an A-Z claim and was reimbursed without returning the item. It was almost $900. It also went towards my defect rate and effected my account. I provided all the information I could for the claim without having the item. This is not right . My account is at risk of deactivation now.
4 replies
Seller_ZVAz3d5lZuGid
As soon as the customer informed you that the item was 'defective' you should have told them to open a return request and you would refund once it was returned to you. Did you ask them what the defect was ?
Seller_voW9gFQs6cI1A
letter before action if they do not return the item or pay for it then File a small claims court claim, buyer will have to pay the full cost of the item, your costs and court fees, if they do not pay a CCJ will be issued and bailiffs will collect the amount for you by seizing goods
