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Seller_yy7BAzfSE4tSE

Locked threads

Why are all the discussions getting locked threads now?

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Seller_yy7BAzfSE4tSE

Locked threads

Why are all the discussions getting locked threads now?

Tags:Seller Central
00
18 views
6 replies
Reply
6 replies
user profile
Seller_kIukTwdhvntAp

"Why are all the discussions getting locked threads now?"

Not all threads get locked. Some sit without activity for 30 days and are locked because no one has responded. Others are locked much more quickly -- duplicate threads, threads where responses have become abusive or off topic, and so on.

It appears that your last three posts were locked because there was no activity for weeks.

20
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Micah_Amazon

Hello @Seller_yy7BAzfSE4tSE,

Thank you for your post. As mentioned by @Seller_kIukTwdhvntAp, threads are auto locked due to inactivity, or if original issue from the OP has been resolved we may lock the thread due to churn. We want to help assist as many sellers as possible, and sometimes on older threads posts get lost in translation or never acknowledged.

This is why we stress the importance of starting a new discussion for a specific issue. It creates a case and more than likely gets assigned to a community manager.

Did you have a specific issue? Please explain if so.

Cheers,

Micah

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Seller_yy7BAzfSE4tSE

Locked threads

Why are all the discussions getting locked threads now?

18 views
6 replies
Tags:Seller Central
00
Reply
user profile
Seller_yy7BAzfSE4tSE

Locked threads

Why are all the discussions getting locked threads now?

Tags:Seller Central
00
18 views
6 replies
Reply
user profile

Locked threads

by Seller_yy7BAzfSE4tSE

Why are all the discussions getting locked threads now?

Tags:Seller Central
00
18 views
6 replies
Reply
6 replies
6 replies
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Seller_kIukTwdhvntAp

"Why are all the discussions getting locked threads now?"

Not all threads get locked. Some sit without activity for 30 days and are locked because no one has responded. Others are locked much more quickly -- duplicate threads, threads where responses have become abusive or off topic, and so on.

It appears that your last three posts were locked because there was no activity for weeks.

20
user profile
Micah_Amazon

Hello @Seller_yy7BAzfSE4tSE,

Thank you for your post. As mentioned by @Seller_kIukTwdhvntAp, threads are auto locked due to inactivity, or if original issue from the OP has been resolved we may lock the thread due to churn. We want to help assist as many sellers as possible, and sometimes on older threads posts get lost in translation or never acknowledged.

This is why we stress the importance of starting a new discussion for a specific issue. It creates a case and more than likely gets assigned to a community manager.

Did you have a specific issue? Please explain if so.

Cheers,

Micah

10
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user profile
Seller_kIukTwdhvntAp

"Why are all the discussions getting locked threads now?"

Not all threads get locked. Some sit without activity for 30 days and are locked because no one has responded. Others are locked much more quickly -- duplicate threads, threads where responses have become abusive or off topic, and so on.

It appears that your last three posts were locked because there was no activity for weeks.

20
user profile
Seller_kIukTwdhvntAp

"Why are all the discussions getting locked threads now?"

Not all threads get locked. Some sit without activity for 30 days and are locked because no one has responded. Others are locked much more quickly -- duplicate threads, threads where responses have become abusive or off topic, and so on.

It appears that your last three posts were locked because there was no activity for weeks.

20
Reply
user profile
Micah_Amazon

Hello @Seller_yy7BAzfSE4tSE,

Thank you for your post. As mentioned by @Seller_kIukTwdhvntAp, threads are auto locked due to inactivity, or if original issue from the OP has been resolved we may lock the thread due to churn. We want to help assist as many sellers as possible, and sometimes on older threads posts get lost in translation or never acknowledged.

This is why we stress the importance of starting a new discussion for a specific issue. It creates a case and more than likely gets assigned to a community manager.

Did you have a specific issue? Please explain if so.

Cheers,

Micah

10
user profile
Micah_Amazon

Hello @Seller_yy7BAzfSE4tSE,

Thank you for your post. As mentioned by @Seller_kIukTwdhvntAp, threads are auto locked due to inactivity, or if original issue from the OP has been resolved we may lock the thread due to churn. We want to help assist as many sellers as possible, and sometimes on older threads posts get lost in translation or never acknowledged.

This is why we stress the importance of starting a new discussion for a specific issue. It creates a case and more than likely gets assigned to a community manager.

Did you have a specific issue? Please explain if so.

Cheers,

Micah

10
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