Even if the seller is right, Amazon always sides with the customer. A to Z
For order 702-6333540-9697829, the customer requested a refund before the returned item arrived at the warehouse. I informed them that the refund would be issued once the product arrived. However, the customer opened an A to Z claim, citing that the product was not as expected and was too large. I issued the refund, but as usual, Amazon sided with the customer. Now, my account is at risk. The refund has already been issued, so why risk the account? It's ridiculous.
Even if the seller is right, Amazon always sides with the customer. A to Z
For order 702-6333540-9697829, the customer requested a refund before the returned item arrived at the warehouse. I informed them that the refund would be issued once the product arrived. However, the customer opened an A to Z claim, citing that the product was not as expected and was too large. I issued the refund, but as usual, Amazon sided with the customer. Now, my account is at risk. The refund has already been issued, so why risk the account? It's ridiculous.
7 replies
Seller_y7W9ccUlauftE
Amazon counts the AtoZ as a defect if the customer "wins" -- giving a refund without disputing the AtoZ is a customer win.
If you only have 1 defect, then your account is not likely at risk. Amazon likes using the-sky-is-falling type warning even when there are only a few clouds in the sky.
The defect will disappear once the order ages out of the ODR time range.
sellercentral.amazon.ca/performance/detail/customer-service?t=odr
Seller_7LrAV0m5llaI7
Yes, if you have a signature confirmation of delivery, you can upload that to your appeal.
Seller_I243tlANJDFaQ
When we get an A to Z claim as the customer ordered the wrong size or changed their mind we let A to Z know the customer has had a return authorization approved and they can send it back for a full refund.
Sellers are not required to pay for return shipping on ordering errors or when the customer changes their mind as per Amazon's guidelines.
Amazon 9/10 times tells the customer to send it back for a refund and to pay for the shipping.
Seller_bSnqvAQftSIFB
Welcome to Amazon where only the customer matters. It sucks for sure. I just give the refunds now, no questions asked cause they're going to side with the customer anyways. It's a pathetic system they have when it comes to seller protection (or lack there of).
Seller_mrfbUdT8q1SEO
Suck it up and get used to it. Amazon does not care a jot about sellers. Any questions you post here about the unfairness, hypocrisy, threats, bullying and ignorance you will experience with Amazon and their completely useless, idle, could not care less Associates, will occassionally be answered by the "Amazon Faithful" who are sellers that live in a different realm to other sellers like us and they will support Amazons numerous wrongs to the hilt. So I suggest you ignore them and try to accept that selling on Amazon will be an ongoing experience of frustration, disappointment and doubke standards in which you are NOTHING and expecting Amazon employees to act in a fair and decent manner is just not going to happen as they do NOT discuss or even care what point you are trying to make. No matter how carefully you craft a "case" or how much effort you put into explaning it, at best it will be skip read, at worse a robot will look at the bullet words in what you said and reply with a standard, completely unhelpful message.
We are so sick and tired of Amazons unfair policies and dismissive, bullying attitude, of its employees who KNOW that no matter how useless, lazy, incompetent and dismissive they are, there is no resource to compalin about them ANYWHERE and they have their job for life! In addition, we have more and more customers ordering products, receiving them and then claiming a full refund with the blessing of Amazon, so much so that we stopped sending orders using tracked postage because Amazon simply IGNORES the fact that tracking PROVES an order was delivered when a customer says it was not!! If you search on the internet there are now people telling other people how to scam sellers on Amazon because they KNOW that Amazon will always side with the customer against the seller.
So, utterly useless, disinterested Amazon employees taht are rude and bullying and not bothered in the slightest about sellers and more and more robbing customers have made us decide to close our Amazon account .
GOOD LUCK - you wull need it!
Daryl_Amazon
Hey @Seller_7gBAxMtlZwkuI,
I went ahead and escalated the situation to our A-Z appeals team, will keep you posted on the outcome of this investigation.
Daryl
