Hello, we have doubts about the claim decision for order 407-5577947-6574730. The amount claimed is the VAT EUR7.74 in the order, but we have provided the customer with a refund of EUR36.86 before the customer made the claim, but the refund While the order was being processed, the customer initiated an A-Z claim, and the claim was directly included in the order defect rate. I received an email from the Amazon team. The content of the email was "We have closed 7.74 euros for order 407-5577947-6574730." The A to Z Guarantee claims because you have refunded the customer. You do not need to take any action, but the claim will affect your defective order rate." We do not understand that customers can initiate a claim for the amount of VAT. Claims can also be initiated while refunds are pending. We believe that such claims should not be included in the defect rate. Please help us investigate, thank you (the screenshots in the attachment are screenshots of claims and refunds, but we have no refunds pending. Screenshot of the time being processed, so we are more frustrated) @Ka_Amazon