Hi,

I’m hoping another seller or an Amazon moderator can recommend a contact for resolving possible overcharges.

We suspect we may have been charged VAT twice on our Amazon Selling Fees and FBA Fees for both September and October. We’ve already reached out to Seller Support and provided the requested documentation, but after several follow-ups over several weeks, we still haven’t received a response.

While we’re not certain about the overcharge, it appears likely, and we’re simply requesting itemised invoices to verify the charges

For context, as imagine is the case for every seller, we are now invoiced from Amazon GB (rather than Luxembourg), and VAT is included within each fee. This is clear from the transaction reports. However, we’ve noticed that the total amounts with VAT in our transaction and/or payment reports are lower than what we are actually being charged. Since the invoicing change from LUX to GB, we now receive only summaries, not itemised invoices, making it difficult to verify the calculations. However, the transaction fee reports accounting for VAT are roughly 20% lower, so the most likely cause is being double charged for VAT.

Has anyone else faced this issue or know of a direct contact for the Amazon accounting team?

Thanks