Brand Registry Declined
Hello, I am attempting to register my brand on Amazon although I seem to be stuck. I have now had 8 applications declined all with the same message below: "Brand Registry application needs to be submitted by the trademark owner. If you are an authorized agent of the brand, please first have the actual trademark owner enroll their brand into Brand Registry with their account. Once the brand is approved, the brand owner can add your account as an authorized user." I am the trademark owner, my seller account is the same company as the trademark. The only thing I think could be causing this problem is that when I set up my company I used a virtual office in London, therefore on IPOUK and Companies House the company address is the London one. However on my seller central account the business address is my residential, only because when switching from sole trader to LTD on seller central they required proof of address. This shouldn't be an issue though as the company registration number still matches up as well as my name and details on all the company paperwork. When reopening the case and asking where they get this information from, the team who replies says they are unable to see the previous information as it's from a different team. Has anyone experienced this error before and managed to get around it? Thanks.
Brand Registry Declined
Hello, I am attempting to register my brand on Amazon although I seem to be stuck. I have now had 8 applications declined all with the same message below: "Brand Registry application needs to be submitted by the trademark owner. If you are an authorized agent of the brand, please first have the actual trademark owner enroll their brand into Brand Registry with their account. Once the brand is approved, the brand owner can add your account as an authorized user." I am the trademark owner, my seller account is the same company as the trademark. The only thing I think could be causing this problem is that when I set up my company I used a virtual office in London, therefore on IPOUK and Companies House the company address is the London one. However on my seller central account the business address is my residential, only because when switching from sole trader to LTD on seller central they required proof of address. This shouldn't be an issue though as the company registration number still matches up as well as my name and details on all the company paperwork. When reopening the case and asking where they get this information from, the team who replies says they are unable to see the previous information as it's from a different team. Has anyone experienced this error before and managed to get around it? Thanks.