Hi guys,

I have had an issue where a buyer had opened an A-Z claim against me and the item had been received along with an image of the item being delivered and the buyer confirming someone will take it inside. However, after this last message i have received no reply back from the buyer as they have received a refund along with the item, leaving me out of pocket.

I have contacted seller support who then transfer the issue to the A-Z team where i keep getting the same auto response saying they are siding with the buyer despite all the information i have provided (generic message everytime now).

Have also contacted the MD email and had no reply back whilst i have also chased every 2 working days i have received nothing.

Please can someone help me with this, this has been ongoing for a better part of 5 months.

I have case ID's of contacting seller support as well as emails but unsure if they are to be shared here.

@Julia_Amzn@Ezra_Amazon@Spencer_Amazon@Maja_Amazon@Winston_Amazon@Sakura_Amazon_@Abella_AMZ@Ange_Amazon@JiAlex_Amazon

Look forward to your reply