Everytime I list a random picture of jewellery appears
Hi,
I have listed a few items recently and every time a totally irrelvent picture of jewellery is there instead of my image. Seller central don't help with this. I have no idea why it's happening. I understand when people hijack my listings but this is literally as it's listed amazon have replaced with my image with jewellery and won't let me change it!
Any ideas because there's no point me keeping on wasting time listing under these conditions.
Many thanks
Everytime I list a random picture of jewellery appears
Hi,
I have listed a few items recently and every time a totally irrelvent picture of jewellery is there instead of my image. Seller central don't help with this. I have no idea why it's happening. I understand when people hijack my listings but this is literally as it's listed amazon have replaced with my image with jewellery and won't let me change it!
Any ideas because there's no point me keeping on wasting time listing under these conditions.
Many thanks
6 replies
Seller_QuM1AZgzfU9x4
If you're using barcodes then it's possible the sequence is already in use by someone selling jewelry.
Seller_kKOdRZuhZIPPS
This happened to me and, in my case, it turned out that the product code was the same as another product (manufacturer's product code) - I tweaked it and it solved it. Everything was okay except a random, unrelated image.
Could it be that?
Edited to clarify - I mean the manufacturers part number (not the barcode)
Seller_gxqYXYVlaZr6z
Yeah I have had this numerous times with a picture of a pair of boots and I also have no idea why or what I have done wrong its very frustrating! Different codes and still get the same picture of the boots appear!
Simon_Amazon
Hello @Seller_TksxmRkUaLIR8,
Here Simon from Amazon, happy to try and help.
I wanted to check in to see if you are still impacted by this issue.
Best,
Simon
