Account verified, and yet pending verification
Hello,
Amazon requested a recent HMRC document, UTR letter, self-assessment letter, etc. For the purpose of payment verification, a few days ago. I uploaded a self-assessment letter and my account was verified within 24 hours.
However, today I received an email
’‘We are contacting you because you have incorrectly selected the Individual legal entity during the registration of your Amazon seller account.’'
I am a Soletrader from day one on Amazon, and nothing has changed. They asked me to select the correct legal entity, but there is nothing to select or change. When I followed the instruction in the email to ‘‘select the correct legal entity’’ it says you cannot change or edit your name or address.
I am really confused, to say the least. Your advice will be appreciated as always.
Thank you in advance.
Account verified, and yet pending verification
Hello,
Amazon requested a recent HMRC document, UTR letter, self-assessment letter, etc. For the purpose of payment verification, a few days ago. I uploaded a self-assessment letter and my account was verified within 24 hours.
However, today I received an email
’‘We are contacting you because you have incorrectly selected the Individual legal entity during the registration of your Amazon seller account.’'
I am a Soletrader from day one on Amazon, and nothing has changed. They asked me to select the correct legal entity, but there is nothing to select or change. When I followed the instruction in the email to ‘‘select the correct legal entity’’ it says you cannot change or edit your name or address.
I am really confused, to say the least. Your advice will be appreciated as always.
Thank you in advance.
11 replies
Seller_DTufFoxJuMU0M
An individual means a person selling off their own unwanted or perused goods, like books they have read etc
As a sole trader you should have signed up as a business. You will need to contact SS and ask them to unlock the entity section so that you can select the correct entity
Seller_NoMNQDGnEW5Bx
If you go to settings, account info and business information does it say your name with Sole Proprietor underneath?
Seller_NoMNQDGnEW5Bx
How strange, sorry I cant help then, i’m as confused as you
Seller_DTufFoxJuMU0M
Yeah thats an odd one, it seems that Amazon is confused (wouldn’t be the first time!)
The best option I can see would be to contact SS and inform them that there has been a mistake, that you are in fact registered as a sole proprietor and not an individual as the email states. But we know Amazon, it could take weeks and 20+ emails before someone even bothers to read it properly
Seller_LLygqW19Oi1pq
Amazon think that this is an odd one as well
Seller_LLygqW19Oi1pq
On further investigation, on my {HMRC} VAT letter, it says business type ‘‘individual’’. I believe this is what Amazon has picked up. It was/has been in previous VAT latter, the ‘‘sole trade’’, as business type
Have been trying to telephone HMRC to change it back.
