URGENT: Items being disposed.
I missed my video verification and now Amazon says my items will be disposed. Within 24 hours I wrote them 3 emails. I was ready on 3 slots prior to that but Amazon postponed the verification, the last slot i missed verification due to no availability of Internet. Any solutions, or do I say good bye to my inventory. I would like them to hold inventory and give me a verification slot.
URGENT: Items being disposed.
I missed my video verification and now Amazon says my items will be disposed. Within 24 hours I wrote them 3 emails. I was ready on 3 slots prior to that but Amazon postponed the verification, the last slot i missed verification due to no availability of Internet. Any solutions, or do I say good bye to my inventory. I would like them to hold inventory and give me a verification slot.
3 replies
Seller_J46Ruz3VzvWCV
I think only a mod could help at this point, and maybe not even they could get it held.
@Connor_Amazon @Manny_Amazon
Seller_rI7BZIczK8iAC
If this was an "Authenticity" issue they would have asked for:
1. A "Letter of Authorization" from the brand allowing you to sell their brand on Amazon.
2. INVOICE (not receipt) from an authorized distributor. An invoice is a document with your name and address, exactly how you registered it in your seller account under "Legal Entity" and "Official Registered Address". And an authorized distributor is a company authorized by the brand owner. If you buy on the WEBSITE of a brand, you get a receipt and not an invoice.
If you can provide BOTH it's a pitty you missed this video verification. If you don't have both, Amazon would have disposed of your inventory anyway.
IN CASE you can provide both, mention it here in a new answer and copy and paste Amazon's last answer to help mods to better understand your situation.
April_Amazon
Hello @Seller_7pCHN8HeCRp03,
Thank you for reaching out to us through the Forums. I appreciate you sharing your concerns regarding your inventory issues and the missed interview. These situations can certainly be stressful, and I want to assure you that we're here to help.
To offer you the most relevant and helpful guidance for your specific circumstances, could you please provide an ASIN, Case ID, or Performance Notification related to your case? With this information, I can collaborate with our internal team and provide you with more details.
I have a question. Did you receive a Performance Notification explaining the documents you need to provide? Did you send that information to Amazon?
Thank you @Seller_J46Ruz3VzvWCV and @Seller_rI7BZIczK8iAC for supporting the Community. @Seller_rI7BZIczK8iAC gives you some very relevant information. If you have those documents, please make sure to provide them.
For you to review: Prepare for your identity verification video call and Responsible Sourcing documentation request requirements and Invoice requirements for appealing a policy violation
If by chance you are given another interview time, is there a way you can confirm you will have internet capability?
Please do provide a Case ID or Performance Notification and we can look into this with more detail.
I look forward to your response. Thank you for reaching out on the Forums.
April
