Brand Registry Issues Simply Perfect Design
Hello,
I am reaching out for assistance in brand registry. I am experiencing issues registering our brand and am unable to connect to the Brand Registry Team for assistance. Is there an email or phone number where you can contact them?
Thank you
Brand Registry Issues Simply Perfect Design
Hello,
I am reaching out for assistance in brand registry. I am experiencing issues registering our brand and am unable to connect to the Brand Registry Team for assistance. Is there an email or phone number where you can contact them?
Thank you
29 replies
Sandy_Amazon
Hello @Seller_KM4V4e3QN0hZm
My name is Sandy from the Community Manager team here on forums.
I reviewed your case ID 17485868451 and assuming you have questions regarding your Brand Registry Application status.
Brand Registry support is offered to sellers who enroll in Brand Registry. Typically, seller support transfers to the Brand support team if sellers need additional help. I don't think the link to https://sell.amazon.com/brand-registry was accurate in this situation so I am checking on that internally.
Going back to your Brand Application case, could you send me the appeal link for your application? (assuming you have already appealed)
This will allow me to give me some ideas on what could be the reason and provide some additional insights.
Best,
Sandy
Sandy_Amazon
Hi @Seller_KM4V4e3QN0hZm
I heard back from the Brand team.
Now that some marketplaces are in vacation mode, that's good. However they still see your Amazon Pay account blocked. Please work with Account Health and appeal this from your account health dashboard for the appropriate team will review.
Until this has cleared, they mentioned you will still remain ineligible for Brand registry. Hopefully that helps with the direction and next steps. Let me know if you come across anything else.
Sandy
