Unfair A-to-Z Claim Decision – Buyer Returned Incorrect Item
Hello Sellers,
We recently faced an unjust A-to-Z claim decision and wanted to share our experience to gather insights and advice.
What We Did Right:
-Shipped the item on time
-Delivered on time
-Processed the return and refund on time
-Applied a 100% restocking fee as the returned item was not what we originally shipped
Despite following all policies correctly, the buyer returned a clothing item instead of the purchased automotive replacement part. We provided clear photo evidence of the incorrect return and explained the reason for the restocking fee.
However, Amazon still ruled in favor of the buyer, granting a full refund even though they did not return the correct item. This has left us with both a financial loss and no way to recover our actual product.
Concerns & Questions:
How can sellers better protect themselves from fraudulent returns like this?
Has anyone successfully escalated a similar case and had a claim overturned?
What additional steps can we take to challenge this decision?
It’s frustrating to handle returns correctly and still face such outcomes. Any advice or similar experiences would be appreciated!
Thanks,
Unfair A-to-Z Claim Decision – Buyer Returned Incorrect Item
Hello Sellers,
We recently faced an unjust A-to-Z claim decision and wanted to share our experience to gather insights and advice.
What We Did Right:
-Shipped the item on time
-Delivered on time
-Processed the return and refund on time
-Applied a 100% restocking fee as the returned item was not what we originally shipped
Despite following all policies correctly, the buyer returned a clothing item instead of the purchased automotive replacement part. We provided clear photo evidence of the incorrect return and explained the reason for the restocking fee.
However, Amazon still ruled in favor of the buyer, granting a full refund even though they did not return the correct item. This has left us with both a financial loss and no way to recover our actual product.
Concerns & Questions:
How can sellers better protect themselves from fraudulent returns like this?
Has anyone successfully escalated a similar case and had a claim overturned?
What additional steps can we take to challenge this decision?
It’s frustrating to handle returns correctly and still face such outcomes. Any advice or similar experiences would be appreciated!
Thanks,
11 replies
Seller_Sram36TnVt73c
They always deny the first time around; you have to appeal.
Seller_r9wMm8LrE5iKj
Amazon does not consider the terms of service worth the paper it's wiped on. Best of luck.
Seller_OvL8C4BJWiuS9
Sorry, but some common questions:
Did you use Amazon Buy Shipping?
If so, was it scanned as "accepted" by the carrier on or before the ship by date?
