I am extremely frustrated at the fact that the A-to-z team is making false accusations for denying the majority of our appeals, which were all due to the Canada Post strike. Here's what they all say:

"The customer claimed an issue with delivery for their order and the tracking information is either missing or invalid. Per policy, valid tracking was required on this order."

Why would they say this when I always provide valid tracking on the order? In all of my appeals, I always send them a direct tracking link showing that the order was confirmed delivered along with the date it was delivered. How does that not qualify as "valid tracking"?

Are these claims really being looked at by a human being? If so, they are either not properly trained or qualified to do this job, or they are just clicking on a default reason one after another just to quickly clear their queue.

My ODR is pushing close to 4%, and if the A-to-z team did their job properly, I should currently have an ODR of less than 0.5% and the buy button would not have been taken away from all of my listings. It's bad enough that I lost thousands upon thousands of dollars due to the strike, but to have this restriction on my account which is causing a significant decrease in sales, is adding insult to injury. Here is a list of claims where my appeals were denied and should not be affecting my ODR:

Order ID: 702-8069084-1809836

Order ID: 702-1131386-2528215

Order ID: 701-7828486-7269854

Order ID: 701-2634492-3300202

Order ID: 702-5509415-4845062

Order ID: 701-5260626-3292202

Order ID: 701-2956300-1415463

Order ID: 702-0551354-7393061

Order ID: 702-5327350-5365844

Order ID: 702-9911612-1336200

Order ID: 701-4285300-2123433

Order ID: 701-2534755-8084235

Order ID: 701-8836996-4677022

Order ID: 701-1711496-4621810

Order ID: 701-6817971-7622600

Order ID: 701-9228882-6033810

Order ID: 701-5814170-0423434

Order ID: 701-3974493-0545869

Order ID: 701-1482878-7056223

Order ID: 701-5282086-4201867

Order ID: 702-3768293-9662603

Order ID: 702-6639676-1431446

Order ID: 702-7076360-0798623

Order ID: 702-4563727-9836267

Order ID: 702-4093319-7836257

Order ID: 702-0483313-1124256

Order ID: 701-8114737-9712208

Order ID: 702-8179293-0470654

Order ID: 701-8492049-1959431

There are several other claims that I have not appealed yet, as I am waiting for those to be delivered for proof before I submit the appeals.

Here is a list of negative feedbacks that should be removed due to the Canada Post strike:

Order ID: 702-2201020-2107432

Order ID: 702-2269505-9747404

Order ID: 702-1125544-1253828

Order ID: 701-3446590-6705030

Order ID: 701-0172983-7478604 (submitted an A-to-z appeal for this one just now because the customer admitted the following in his negative feedback comment: "Please cancel refund item arrived very late". In this case, the funds should be reversed as well as the ODR impact removed for both the claim and the feedback).

@Jurgen_Amazonis there anything you can do to get these denied appeals and negative feedbacks removed from my ODR?