My First Return Request Unsure What's Next
Hello all, When a return request has been sent to you and you have responded to it, I thought that the 24 hour clock would stop ticking until they responded back to you? I have not had a reply, and now my return request has gone over 24 hours.
I don’t know what I should be doing next.
I have already declined one from the same customer because the wrong reason was used for return “wrong item was sent” when it should have been “ordered wrong item” , however it transpired that she doesn’t actually have the item yet to return, it was only ordered last week! If I decline it for a second time I will go over the 2% target.
Can any experienced seller tell me what I need to do next? Thank you !
My First Return Request Unsure What's Next
Hello all, When a return request has been sent to you and you have responded to it, I thought that the 24 hour clock would stop ticking until they responded back to you? I have not had a reply, and now my return request has gone over 24 hours.
I don’t know what I should be doing next.
I have already declined one from the same customer because the wrong reason was used for return “wrong item was sent” when it should have been “ordered wrong item” , however it transpired that she doesn’t actually have the item yet to return, it was only ordered last week! If I decline it for a second time I will go over the 2% target.
Can any experienced seller tell me what I need to do next? Thank you !
Seller_DROodOAYHftnc
As far as I know, and as said above by Sequin, you have to accept a return request, unless it is a personalised item or personal health care (there may be a few other categories too, but not sure as not my business).
At the end of the day, you don’t refund until it is returned to you.
Maybe message the customer one more time, saying that you will issue a refund once you have received the return, as per Amazon’s return and refund policy.
25 replies
Seller_esvgLzKXw2YAl
The customer can keep opening return requests, it’s a flaw in the system.
Just decline the additional ones.
I would suggest, that you send an email explaining this to the customer as well.
Seller_5nd9NCEYBZxwN
things like that can happen sometimes. Honestly, I’m curious as to what has been done about it.
