Account deactivated - can't schedule Video interview
Hi, I am having a terrible time with Amazon Seller support.
Seller Support told me they wanted to do a video interview with me to verify the account (been trading almost 3 years already). I picked 3 slots and was told Amazon would get back to me with confirmation of a slot. They did not email or text me confirmation but did book a slot, and so they slot got missed and my account deactivated.
Now they are asking me to try the process again, however I have suggested some new slots many times, and again no-one is confirming when they are available for the interview. This is unacceptable, and causing many lost sales for both me and Amazon. I am ready right now for a video interview, just confirm the date and time I will be there!! Why is no one getting back to me for weeks after I have sent slot availability.
Please can someone from Amazon help?
Account deactivated - can't schedule Video interview
Hi, I am having a terrible time with Amazon Seller support.
Seller Support told me they wanted to do a video interview with me to verify the account (been trading almost 3 years already). I picked 3 slots and was told Amazon would get back to me with confirmation of a slot. They did not email or text me confirmation but did book a slot, and so they slot got missed and my account deactivated.
Now they are asking me to try the process again, however I have suggested some new slots many times, and again no-one is confirming when they are available for the interview. This is unacceptable, and causing many lost sales for both me and Amazon. I am ready right now for a video interview, just confirm the date and time I will be there!! Why is no one getting back to me for weeks after I have sent slot availability.
Please can someone from Amazon help?
5 replies
Seller_7VbclcPFFRTnc
a mod will need to sort this for you @Maja_Amazon
why are they doing video verifications 3 years down the line i wonder?!
presumably its for photo ID ?!
Seller_D59sukg3PflcJ
Hi @PORTECHA
This is Aksh from Amazon, here to assist you with your concerns.
From the post above, we understand that you have concerns related to the deactivation of your account.
For a more detailed understanding of the issue, we request you to kindly provide us the first and the last snapshots/screenshots of the emails received in your seller central performance notification about the issue in hand and the marketplace you’re referring to, so that we can guide you better.
Kindly feel free to post on the same thread for any further assistance.
Regards,
Aksh.
Seller_pKdF0dnvoraDu
Hello @PORTECHA,
Virgil here to assist.
Based on your reply we understand that you have re-scheduled the virtual identity verification video interview, but haven’t received any confirmation.
Thank you for bringing this matter to our attention. Your request has been transferred to our partner team for further investigation and research.
We will provide an update as soon as additional information is available.
I appreciate you providing updates about your account. Please continue to post any relevant information in relation to this topic so it can be addressed at a later time.
Best Regards,
Virgil.
Seller_SXN0qaSDzrE2B
And did you do the video call with them if any chance you’d update here?
I’m in the same situation and it’s very annoying that the support team is quite a weirdo here, I’ve tried to book the slot at least 3 times now but there’s no confirmation that they will call or not. Then tried to contact them for that but they keep sending me the same response asking me to take a slot for a video call and then automatically close my case.
If any chance a member of the support team could read this, please handle it well, this is so much waste of my time and energy. I wish I had never ever opened a UK account for this headache, but now it affects my US account as well. So much disappointed with how they work here, so different from the US support team.
