Hello, @Spencer_Amazon

I really need your help/advice urgently.

Overnight, without any warning or notice, from the 22nd of July, I have had a major problem with my Amazon account: I have lost all BuyBox/Featured Offers for my listings.

I opened several listings with no success, but after chatting with Amazon support, they confirmed it: ‘As of now, your account is not eligible for BuyBox’.

Despite opening multiple cases, I have yet to receive any feedback or resolution on this matter. These cases show that my shop is performing satisfactorily and I have thoroughly reviewed my shop multiple times to ensure that all guidelines are met. In addition, I would like to mention that all of my products are fulfilled by Amazon (FBA), which meets the necessary requirements to obtain a buybox.

However, as to why this is happening and what I need to do to fix the problem, the answer I get is to wait. The problem is that I am losing money every day because nothing is selling, yet I have to pay for business costs and order new products.

This is the asin I am having problems with:

B0FHKTS531

and given that it appears to be an Amazon-side problem. Therefore I am requesting your urgent assistance.

I have already emailed the Managing Director about this, but have not yet received a reply.

Can I somehow reach the team responsible to check my account and restore the Featured Offers in my account as soon as possible?

Thank you for your prompt attention to this urgent matter.

@Spencer_Amazon