Customer return 4 units of 34 inch monitors due to a product issue. We have found that whenever the multiple items could not fit into one box. Amazon will not generate prepaid UPS label. it only shows "address label"

Then customer returned all 4 monitors and asked us to pay over $320 shipping cost for 4 monitors. which is more than 4 times we paid for the original shipping.

Since the shipping cost is abnormally high and our return page only allows $140.73 maximum return shipping credit. We refused to cover the full cost (it would only cost $80 if they ship using our prepaid UPS label or amazon actually generate return labels). Then the customer opened AZ claim and Amazon forced return shipping credit. Now this order has a balance of negative $320.

First of all, we really hope amazon can fix the return label generation issue when product return large amount of items that won't fit in one box.

Secondly, i don't think seller should be 100% covering whatever the high shipping cost paid by the customer. Seller can cover a reasonable fair value and there should be a cap. Since we have seen customer paying ridiculously high shipping cost (like 5x more) to return a product. The return cost can be even higher than the remaining value of the returned product. making it totally meaningless to return. In this case the maximum was indicated to be $140.73 by amazon. So the seller should not to cover any cost beyond $140.73.