not counted the claim against your order defect rate
Hello, We have granted an A-to-z Guarantee claim of $66.14 on order 113-0880116-4970601. We have debited the amount from your account but have not counted the claim against your order defect rate.
@Joey_Amazon Can you please help me in that case this order still counts against ODR how it will be removed from ODR?
not counted the claim against your order defect rate
Hello, We have granted an A-to-z Guarantee claim of $66.14 on order 113-0880116-4970601. We have debited the amount from your account but have not counted the claim against your order defect rate.
@Joey_Amazon Can you please help me in that case this order still counts against ODR how it will be removed from ODR?
1 reply
Roberto_Amazon
Hello! @Seller_i0qQFRL5OGMhI
This is Roberto. Thank you for using the Forums, I have carefully reviewed your claim and found that our A-Z claims team decided to uphold their original decision, unfortunately, this means the ODR impacts your account.
Please refer to the latest notification sent by our A-Z claims team with additional information on the decision.
Thank you for your understanding,
