Your funds are on temporary hold in keeping with Amazon's policies
Amazon will not disburse my money. My Account health is good, bank accounts fine. My Account is live. All my FBA Inventory are Active. In account health dashboard there was link in which submitted all required documents but after waiting 7 days still no response. Support does not see funds blocked . They say everything is fine.
In Account Health dashboard - Your funds are on temporary hold in keeping with Amazon's policies.
Your funds are on temporary hold in keeping with Amazon's policies
Amazon will not disburse my money. My Account health is good, bank accounts fine. My Account is live. All my FBA Inventory are Active. In account health dashboard there was link in which submitted all required documents but after waiting 7 days still no response. Support does not see funds blocked . They say everything is fine.
In Account Health dashboard - Your funds are on temporary hold in keeping with Amazon's policies.
12 replies
Atlas_Amazon
Hello @Seller_P4CO4PGEAJL8H
Thank you for the information provided regarding the issues with your funds and a potential review on your account. Did you receive any messaging or follow up information regarding the reason for the documentation being requested? This would have been provided to you in a performance notification.
If our team is attempting to verify specific details on the account, they may hold the funds during the duration. Once they conclude the review, if there is no additional information or concerns with your account, they should be able to release the funds.
Please continue to utilize this thread with any other relevant details or updates to avoid confusion.
Best,
Atlas
Emet_Amazon
Hello @Seller_P4CO4PGEAJL8H,
Thank you for posting some follow up information.
This would appear to be a follow up notice. Could you provide the original request notice which should include the reason and requested information.
So you are aware, our visibility into your account is limited to what you provide here. So we can continue to offer guidance an next steps, we will need to understand the initial reason for the issue, thus if we can verify the issue requires an additional review we can ensure it reaches the correct teams who handle your specific concern.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Seller_P4CO4PGEAJL8H
Today is the 11th day of waiting but still my account funds are held i request to Amazon team please help because I already share the whole matter please sometime help me.
Seller_P4CO4PGEAJL8H
i se that there is no response I have got still your after waiting 14 days and no one is there to help me like seller Central or account health specialist so I am going to discuss this whole matter to higher authorities I am now sending email to them with all proof and how they will look into this matter and solve my problem.
Seller_P4CO4PGEAJL8H
i again request to Amazon please help me and activate my funds because after waiting many days still my funds are held please help
Seller_P4CO4PGEAJL8H
i request too anyone who have any experience regarding this situation please guide us because I am waiting from 17 days still my funds are held and no one Amazon team response to us every case is mentioned that your case is transferred to another team they will contact you via email but still after waiting many days no one response us
Seller_P4CO4PGEAJL8H
Hello,
We sent you a request for documentation earlier today. Until all the required information is verified, your funds are on hold in accordance with section 3 of the Amazon Services Business Solutions Agreement. Funds will not be transferred to you but will stay in your account while we work with you to address this issue.
Why did this happen?
Your account does not meet the requirements of the Amazon Services Business Solutions Agreement:
https://sellercentral.amazon.com/gp/help/external/1791
How do I address this issue?
Within 14 days, provide the documentation that was requested via the email that we sent earlier today.
How do I send the required information?
Upload the required documentation to our secure document upload website. Follow the instructions to view what information is required and how to provide it:
https://sdu.amazon.com
What happens if I do not send the information?
If we do not receive the information within 14 days, in addition to holding your funds, we will deactivate your Amazon seller account.
If you are using Amazon Seller Wallet and we do not receive the information requested above, your Seller Wallet account will also be deactivated and funds will not be available to you, even if they reflect in your account. For more information, refer to section 6.2 of the Amazon Seller Wallet Terms & Conditions: https://sellercentral.amazon.com/help/hub/reference/G48JF654VVTLX9K7
Has this message been sent in error?
If you believe there has been an error, you can submit an explanation through your Account Health page by navigating to the Payment Policy section and following the instructions provided:
https://sellercentral.amazon.com/performance/dashboard?reftag=%20ah_em_scn
To view your account's performance, select "Account Health" on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
Amazon
SPC-USAmazon-1442561181976566
I received this email and I submit all documents on the link but still after waiting 18 days there is no response from Amazon anyone there who can help me in this
LeviDylan_Amazon
Hello @Seller_P4CO4PGEAJL8H,
Thank you for your response.
I see that you have not received a response after waiting 18+days for your submission to be reviewed. During this time, it is best to allow the appropriate team to review what you have submitted. At this time, we cannot provide an estimated time when this will be completed.
In the notification, it states that until the information has been verified, the funds will be held. When the information that you have submitted is reviewed and verified, you will receive a follow-up notification with the conclusion. I suggest to continue to monitor emails and notifications for an update.
If you have any further questions or updates to provide, please feel free to respond in this thread.
Wishing you the best,
LeviDylan
Seller_P4CO4PGEAJL8H
i got email and my funds are activated thank you Amazon now issue is resolved.
