CUSTOMER REFUNDS ADVICE NEEDED
Hi
We have had customer returns, the customercustomers mostly dont return item and we get an reimbursement far less than what we got before the refund. Please ssee below.
Product charges - £11.64
amazon fees - £7.85
Other - £2.34
Total - £6.13
reimbursement amount - £3.94
Refund - £12.88
Why is the reimbursement amount so low?
Please help and advise. Thank you 😊
CUSTOMER REFUNDS ADVICE NEEDED
Hi
We have had customer returns, the customercustomers mostly dont return item and we get an reimbursement far less than what we got before the refund. Please ssee below.
Product charges - £11.64
amazon fees - £7.85
Other - £2.34
Total - £6.13
reimbursement amount - £3.94
Refund - £12.88
Why is the reimbursement amount so low?
Please help and advise. Thank you 😊
1 reply
Sunnie_Amazon
Hello, @Seller_YwOr6dj7xRb7t,
Thank you for coming to the Forums with such a good question. This is Sunnie, from Amazon.
To provide an accurate response, it would be advisable to contact our Support team; they will be able to review your account, understand what happened, and open an investigation, if needed.
You can create a case here.
If the response provided is not clear, you may please reply to this thread with your Case ID, and I will gladly look into it for you.
Best regards,
Sunnie
