What should I do if I have restricted permission to create and remove orders?
What should I do if I have restricted permission to create and remove orders?
What should I do if I have restricted permission to create and remove orders?
What should I do if I have restricted permission to create and remove orders?
5 replies
Daryl_Amazon
Hey @Seller_i0pdhZTw5j60M,
Amazon mod here providing a bit of insight on the topic!
We ship returns only to you, your warehouse, your supplier, or your distributor. In addition, the following restrictions apply:
- Inventory cannot be shipped to PO, APO, FPO, or DPO boxes. To ship to an address outside of the United States, see International return providers. This also applies if you have a Unified Account.
- Inventory cannot be shipped to another fulfillment center.
- Inventory cannot be used to send customer orders, gifts, or promotional items.
- Inventory classified as non-transportable dangerous goods can only be disposed of.
Removal orders can be shipped using small parcel carriers (ex. USPS, FedEx, UPS, Amazon) or freight carriers (ex. YRC/Roadway, Estes Express).
If a freight carrier ships your removal order, the following restrictions will apply:
- Pallets can only be delivered to a shipping dock or similar facility.
- Carriers will only deliver to the address provided on the removal order.
- Freight deliveries require a signature at the time of delivery.
- Carriers will charge you directly for any extra services beyond the basic delivery, including delivering the freight inside your facility.
If your inventory is located in different fulfillment centers, your order may arrive in multiple shipments from different carriers.
In this particular case, if you are already following the regulations and having difficulties having restricted access to creating and removing orders, I would suggest to contact Selling Partner Support.
Feel free to loop me in their response if you feel they aren't addressing your concern accordingly.
Daryl