Return fraud
Order ID: 111-2502006-7751468
Customer bought an item from us, says it's defective and ask for a return, sent him a return label. Upon receiving the returned item, we noticed all labels on the product has peel marks and wrinkles. (Customer peel off the product labels and serial number labels from the product we sent them and applied the label to an old item that he bought from different sellers/retail shop) We also notice that the batch number label on the product is covering the old batch #. (which can barely see on a photo) We confirmed that batch is a lot we sold to a retail dealer back in 2017. We also give the benefit of a doubt to the customer and open up the product and found that the internal boards are totally different than the current productions.
We then message the customer that they have returned an incorrect item with photos of what we sent them and what we received, they should send the correct item and a return label to us for shipping back the defective old item that he returned.
Customer insist that they return the item we sent them and threaten to file a claim.
So, my question is, we issued a 100% restocking fee for this return request, can we now complete the return request and say wrong item returned?
And what happen if they file a claim, can we appeal?
Are there anything else we can do to report this person?
Return fraud
Order ID: 111-2502006-7751468
Customer bought an item from us, says it's defective and ask for a return, sent him a return label. Upon receiving the returned item, we noticed all labels on the product has peel marks and wrinkles. (Customer peel off the product labels and serial number labels from the product we sent them and applied the label to an old item that he bought from different sellers/retail shop) We also notice that the batch number label on the product is covering the old batch #. (which can barely see on a photo) We confirmed that batch is a lot we sold to a retail dealer back in 2017. We also give the benefit of a doubt to the customer and open up the product and found that the internal boards are totally different than the current productions.
We then message the customer that they have returned an incorrect item with photos of what we sent them and what we received, they should send the correct item and a return label to us for shipping back the defective old item that he returned.
Customer insist that they return the item we sent them and threaten to file a claim.
So, my question is, we issued a 100% restocking fee for this return request, can we now complete the return request and say wrong item returned?
And what happen if they file a claim, can we appeal?
Are there anything else we can do to report this person?
2 replies
Seller_kIukTwdhvntAp
"Are there anything else we can do to report this person?"
This is my standard template. Use what fits and REPORT, REPORT, REPORT!
I don't have a solution for Amazon allowing theft and fraud BUT if this was shipped using the USPS please report the issue to the Postal Inspectors as mail fraud. If not, report it to the carrier.
ALSO the Government has a site IC3 (Amazon will remove the link if I put it here but it’s part of the FBI for an easy search) where you can report the use of the internet for theft if it was UPS, FedEx or whatever. It is generally used to report on websites but it can be used to report buyers as well if you happen to encounter one of the Amazon scam crowd.
In all cases it at least puts the con artists into a data base for future reference by the authorities.
There's an OLD saying -- If you aren't part of the solution you are part of the problem.
PLEASE REPORT, REPORT, REPORT, REPORT.
And, DO NOT forget the Police Department where you are, as well as where the 'buyer' is!
Seller_CW0P5hgbsiqWX
First, you have to understand that Amazon has created the largest Buyer Fraud problem in the history of online sales. Amazon has trained their buyers to commit fraud and supports them when they do.
OP: "Customer insist that they return the item we sent them and threaten to file a claim."
VERY Bad Idea. Amazon always supports the buyer, not the seller. If the buyer complains to Customer Service, most likely Amazon will shut down your selling account.
OP: "Customer bought an item from us, says it's defective and ask for a return, sent him a return label."
NEVER send a buyer a return label! The scamming buyers knows that if you, the seller, sends a label, the whole return process will be handled Outside Amazon. So, Amazon considers this action to be saying that, you the seller, will handle the situation, and lose every opportunity to file a Safe-T claim or appeal a buyer made A-Z Claim.
The buyer paid Amazon, so make the buyer use the Amazon Return label.
