Hi all,

We've followed Amazon's new lab test requirements which to request a lab service through the compliance dashboard.

We've go through the process and the lab (i.e Underwriters Laboratories) have uploaded the necessary documents with PASS indications.

To our surprise, our product is being marked as "Rejected" in the compliance dashboard.

We appealed and whoever (or whatever) is responding to our messages, keep asking us to request lab service. The problem is that we already did and the outcome was uploaded few days ago.

Whoever (or whatever) is reading our messages clearly does not understanding the process and this is frustrating.

@Glenn_Amazon @Rose_Amazon @Manny_Amazon can you please assist? The Case IDs are:

Case ID: 16552771121

Case ID: 16552769321

Case ID: 16552600751

Case ID: 16564313811

Case ID: 16552766211

Case ID: 16552887771

Thanks.